AWC Program Specialist

The Arc of York and Adams Counties•Spring Garden Township, PA

2d•$17

About The Position

Responsible for assisting the program manager with implementation and documentation of AWC program components including enrolling, educating, monitoring, and problem-solving with managing employers/clients. Recruiting, hiring, orienting, educating, monitoring, and problem-solving with service worker employees; communicating and problem-solving with York/Adams MH-MR staff; communicating with The Arc biller; processing employee timesheets, and program financial documents as appropriate; assuring that the program operates in compliance with federal, state, and county regulations. Participating in ODP/MH-MR audits or quality reviews. The Program Specialist has the unique role of a trained Certified Investigator to investigate incidents that occur during program services.

Requirements

Knowledge of the physical/mental/emotional needs and behaviors of individuals with intellectual/developmental disabilities
Appropriate means of communication and interaction with clients and families from diverse socio-economic backgrounds, races and ethnicities, religions, etc.
Knowledge of geography of York and Adams Counties is helpful but not required.
Has the ability to work together with other staff as a team member.
Problem-solving and critical thinking
Mastery of English language
Basic math
Basic principles of social work
Typical office computer software
Ability to educate others effectively
Very good oral and written communication skills
Interpersonal skills that put people at ease
Network with professionals from other organizations in the best interests of the client and The Arc of York and Adams Counties
Obtain and integrate bits of information effectively
Coordinate multiple efforts
Time management
Maintain confidentiality
Must be able to lift and/or move at least 15 lbs
The employee is frequently required to stand, sit, walk, bend, twist, reach, extend, lift, and carry weights.
Frequently use hands to finger, handle, and reach with arms and hands below or at the waist level and above shoulder height.
Be able to pull, push, lift, or carry.
Be able to stoop, squat, kneel, crouch, crawl.
Constantly be able to talk or communication, hear, taste, or smell.
Specific vision abilities may include close vision; color vision and the ability to adjust focus.
Be exposed to all outside weather conditions (including but not limited to sun, rain, heat, cold, snow, etc.), dust, and fumes while working.
Noise level low to moderate level, rarely loud
Background Checks
Child Line
Pennsylvania State Police
FBI Finger Printing
DMV
Valid Pennsylvania Driver’s License
Valid car insurance
Valid vehicle registration

Nice To Haves

Prefer degree from an accredited college or university in human services, social services or a related field.
At a minimum, a high school diploma/GED plus 18+ college credits in human services or a related field.
With a college degree a minimum of one year of related experience is social work, case management, etc.
Without a college degree, a minimum of two years of related experience is required.

Responsibilities

Educate individuals (York/Adams MH-MR staff, staff of community agencies, clients and their families, potential/actual AWC employees) about the AWC Program and its many components.
Enroll clients and their managing employers into the program.
Assure that all documents are completed in a timely manner and copies are forwarded to appropriate individuals.
Train the managing employer in all aspects of the program as it applies to his/her role.
Provide follow-up training as needed.
Provide ongoing monitoring of the managing employer’s performance and compliance with program requirements.
Provide ongoing support and problem-solving assistance to the managing employer.
Recruit and hire service workers (employees) for clients.
Assure that all documents are completed timely and that background checks are obtained as required.
Train the service workers in all aspects of the program as it applies to his/her role.
Provide follow-up training as needed.
Assure that AWC employees are treated the same as any other temporary employees of The Arc.
Ensure compliance with Employee Policies as pertinent.
Provide ongoing monitoring of the service worker’s performance and compliance with program requirements.
Provide ongoing support and problem-solving assistance to the service worker.
Communicate with York/Adams MH-MR staff about clients enrolled in the program, assuring that all necessary information is shared and that the Individual Support Plan (ISP) is complete and accurate for the service provided.
Assure that complete and accurate billing information is conveyed to The Arc billing staff.
Communicate with billing staff to problem solve as necessary.
Assure that requests for reimbursement from AWC employers and employees are forwarded to The Arc accounting staff for appropriate payment.
Assure that AWC employee timesheets are checked for accuracy and completeness, agree with Service Invoices submitted by the managing employer, and are forwarded to The Arc payroll staff in a timely manner.
Assure that the program operations comply with federal, state, and county regulations.
Maintain proper organization of program documents, files, educational materials, forms, manuals, etc.
Participate in reviews or audits by regulatory agencies such as PA DWP/ODP, York/Adams County MH-MR as requested.
Attain and retain Certified Investigator status to investigate, record, and address incidents that occur during program operations. This might be a service of The Arc that is marketed and contracted out to other organizations that have the same mandate.
Network with professionals from other organizations to effectively work in the best interests of AWC clients.
Follow The Arc’s HIPAA and confidentiality protocol when sharing client information.
Assure client/staff records are filed in a secure, safe location that is locked.
Other duties as assigned by supervisor.