AW Resource Navigator Coordinator

EDSI (Educational Data Systems, Inc.) • Valley, AL

23h

About The Position

Allentown Works (AW) is a federally funded workforce initiative led by the Allentown Economic Development Corporation in collaboration with local partners. The program aims to get more than 650 residents within the City of Allentown employed by connecting them with training, childcare, transportation, and career pathways in high-demand industries like manufacturing and healthcare. Through partnerships and community-based navigation, Allentown Works supports residents’ access to opportunities that lead to family sustaining wages and long-term success. Allentown Works Resource Coordinator Organization: Educational Data Systems, Inc. (EDSI) Project: Allentown Works – Workforce Access and Navigation Position Type: Full-Time, Exempt Location: Allentown, Pennsylvania Reports To: PA CareerLink® Lehigh Valley Program Director Overview The Allentown Works (AW) Resource Coordinator oversees the daily operations of the AW Resource Navigator team and manages the systems that connect residents with Allentown Works partner programs. This position ensures consistent, high-quality navigation, accurate data tracking, and close coordination among all partners. The Resource Coordinator plays a key role in enhancing and advancing the vision of Allentown Works; a vision rooted in opportunity, collaboration, and trust. This person is both results and people-centered, capable of both giving and receiving feedback from partners, and of turning challenges into coordinated solutions that strengthen the partner network and relationship with program participants. A natural team player and connector, the coordinator leads with empathy, clear communication, and accountability, ensuring that every effort contributes to a shared goal: helping Allentown residents thrive through meaningful work and community connection. EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect. Why We Do What We Do At EDSI We believe we can help our customers overcome their most challenging obstacles We believe in seeing through other people's eyes We believe that we can make a difference in people's lives We believe in meeting people where they are today and helping them to realize a better tomorrow We believe in living our professional lives in service to others EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.

Requirements

• Bachelor’s degree in social work, workforce development, or related field (Master’s preferred).
• 3–5 years of experience in case management, workforce development, or program coordination.
• Strong leadership, administration and organizational skills.
• Experience managing data systems or CRMs.
• Strong communication skills across reporting, service delivery, and partner agencies.
• Must be able to travel reliably throughout the Allentown area as needed.

Nice To Haves

• Bilingual (English/Spanish) preferred.

Responsibilities

• Supervise and coach a team of Resource Navigators.
• Oversee recruitment, onboarding, and professional development of AW Resource Navigator staff.
• Understand and train Resource Navigators in Allentown Works eligibility criteria and the Workforce Innovation and Opportunity Act eligibility standards.
• Manage the Allentown Works Resource Inventory and ensure it remains current.
• Prepare reports and monitor metrics on participant outcomes and barriers utilizing the AW Customer Relationship Management (CRM) system
• Coordinate with AEDC, employers, and training providers to strengthen collaboration to improve service delivery and process implementation for participant’s .
• Ensure adequate service delivery across all Allentown Works priority neighborhoods.
• Participate in AW Steering Committee meetings and community functions.
• Work closely with the Workforce Board Lehigh Valley and the Allentown Economic Development Corporation to ensure project goals are on track.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager