AVS Subscription Order Management Specialist

GE HealthCare

1d

About The Position

The Subscription Order Management Specialist will support the transition from a traditional equipment based business to a subscription driven model. This role is responsible for managing subscription orders throughout their lifecycle, ensuring a seamless customer experience, and orchestrating internal systems and resources. The position will initially involve manual work to bridge gaps in current systems and processes and will help shape future automated workflows and IT enhancements. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

• HS Diploma/GED with 3+ years of experience in project management, order operations, sales support, customer service, or subscription‑based business models.
• Strong organizational and problem‑solving skills with the ability to manage complex workflows.
• Excellent communication skills for customer‑facing and internal collaboration.
• Ability to thrive in a dynamic environment and adapt to evolving processes.

Nice To Haves

• Bachelor’s degree in Business, Operations, Supply Chain, or related field
• Experience with Salesforce, eOM, Oracle, Excel, SmartSheet, and project management tools.
• Able to prioritize work and multi-task.
• Proactively follow up on open issues, with strong critical thinking and communication skills.
• Basic accounting skills and attention to detail.
• Current or previous experience in a project management, customer relations or order management role.
• Previous experience supporting a Sales or Service team.
• Proven ability to build relationships with remote colleagues.
• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers.
• Ability to work extended hours & weekends during peak times of the year which are the last 2 weeks of the following months: March, June, September, and December.

Responsibilities

• Serve as the primary contact for subscription orders, overseeing the full lifecycle from order intake through installation, entitlement setup, and ongoing renewals.
• Review and enter AVS On‑Device Subscription orders, ensuring completeness, accuracy, and alignment across related hardware and subscription orders.
• Manage system upgrades and replacements by coordinating with Product Management, Fulfillment, PSS, Customer Success, and customers to ensure correct configurations, scheduling, and documentation.
• Track automatic renewals and initiate required upgrade or key‑string processes.
• Act as a subject matter expert (SME) for subscription workflows, providing hands‑on insight to shape future‑state processes, IT enhancements, SOP updates, and scalable solutions.
• Perform manual tasks for processes not yet supported by IT systems and provide testing, feedback, and documentation for new system enhancements.
• Partner with cross‑functional teams to optimize internal workflows and ensure a positive customer experience.
• Actively participate in and drive continuous process improvement exercises, standard work development and enhancement, and engage in business Lean, 6-Sigma efforts.

Benefits

• Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
• Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED