AVP, Vendor Management - REMOTE

Molina Healthcare-posted 5 days ago
Full-time • Manager
Remote
5,001-10,000 employees
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Provides strategy and leadership to teams responsible for enterprise-wide vendor management activities - ensuring comprehensive operational efficiency, functional leadership engagement, sustainable governance of vendor relationships, and transparency and accountability in the delivery of services and products to Molina enterprise. Responsible for building and maintaining relationships with vendors, stakeholders, functional counterparts, and core operations leadership, and demonstrating a strong understanding of operations, stakeholder needs and satisfaction, financial budgets, and current and future program initiatives. Oversee vendor performance involving onshore and offshore resources and monitors regulatory compliance adherence (in conjunction with functional counterparts) and quality metrics. Accountable for offering innovative guidance and solutions to address emerging business concerns and respond to growth initiatives to appropriately scale vendor relationships to meet business demands, oversight of vendor performance against service level agreement (SLA) targets, compliance and performance metrics.

  • Supports strategy development, vision and direction for the vendor management function.
  • Demonstrates accountability for performance and financial results, and keeps executive leadership apprised.
  • Collaborates with internal business partners to develop criteria and best practices for vendor selection.
  • Participates in the negotiation process of service level agreements (SLAs), ensures that contractual obligations are achieved, and initiates contract changes when required.
  • Provides assistance to procurement teams to optimize the cost-effectiveness of negotiations, and ensure compliance of negotiated agreements relating to regulatory requirements, services and products are met.
  • Demonstrates expertise in reviewing and communicating requirements for clarity, and ensuring minimization of change requests.
  • Leverages deep understanding of business requirements, deliverables, processes and technologies.
  • Manages all maintenance, enhancements or updates to processes, tools or vendor management relationships, including vendor tracking, analytics and vendor performance management.
  • Manages vendor contracts and oversees licensing and regulatory requirements.
  • Analyzes budget data and monitors return on investment (ROI) for vendor performance.
  • Serves as a liaison between stakeholders, vendors and internal leadership, and represents vendor performance through consistent and timely reporting and analytics of key performance indicators (KPIs) to senior leadership and key stakeholders throughout the business.
  • Manages vendor relationships as the key point of contact between specified vendors and the business.
  • Serves as a point of escalation for vendor issues and disputes; drives those issues to resolution.
  • Develops, implements and manages reporting of metrics and service level agreements (SLAs) that effectively measure team and vendor performance in line with the needs of the business.
  • Optimizes vendor relationships through contract management, financial and quantitative analyses and relationship management - effectively creating mutually beneficial opportunities.
  • Manages the collection, consolidation and communication of reporting and data on vendor contracts, performance, risk and relationships with key stakeholders and vendors.
  • Collaborates with vendors to ensure successful day-to-day operations and operational goals, and holds vendors accountable to commitments and deliverables.
  • Hires, trains, mentors, develops, and manages vendor management team, and demonstrates accountability for team performance.
  • At least 10 years of experience in health care (payer experience), vendor management, data analytics, contract terms and conditions, procurement, project management, and/or account management, or equivalent combination of relevant education and experience.
  • At least 5 years management/leadership experience.
  • Ability to lead large cross-functional initiatives.
  • Ability to problem-solve and think critically to resolve business issues.
  • Strong data processing/analysis experience.
  • Strong time-management and organizational skills, and ability to manage multiple priorities.
  • Ability to collaborate cross-functionally across a highly matrixed organization.
  • Ability to develop and deliver executive presentations.
  • Strong project management experience.
  • Excellent interpersonal and verbal/written/presentation skills.
  • Microsoft Office suite proficiency (including Excel), and ability to learn/navigate new software programs.
  • Experience in an operations capacity.
  • Complex contract negotiation skills.
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