AVP, Treasury – Payment Systems Product Owner (L11)

Synchrony•Central, IN

1d•Hybrid

About The Position

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Synchrony’s Payment Hub organization is responsible for delivering centralized payment capabilities and services that enable secure, compliant, and scalable payment processing across the enterprise. The team partners closely with business and technology stakeholders to define strategy, prioritize roadmaps, and execute iterative delivery through agile practices—ensuring strong governance, quality, and operational readiness from build through release and post-production validation. The Payment Systems Product Owner plays a pivotal role in implementing the roadmap for Synchrony’s Payment Hub by bridging the gap between the strategic vision and tactical execution to deliver on stakeholder needs. This role develops and maintains product roadmaps, manages dependencies across teams and provides subject matter expertise on the Payment Hub’s products and services.

Requirements

Bachelor's degree OR in lieu of degree with 5+ years of product owner or agile development experience within financial services, fintech, or commercial banking.
4+ years of product owner or agile development experience within financial services, fintech, or commercial banking.
Exceptional communication, negotiation, and stakeholder management skills.

Nice To Haves

Experience supporting the development of payment products and services, preferably in relation to a centralized payments function
Familiarity with multiple payment methods (i.e., ACH, wire, instant payments, etc.) and their associated file formats or rules (i.e., NACHA, ISO20022, SWIFT, etc.)
Knowledge of regulatory requirements (AML, KYC, PCI-DSS, OCC and CFPB regulations).
Proactive, with a high degree of self-initiation
Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience
Advanced problem-solving skills with the ability to synthesize disparate and/or complicated requirements into innovative solutions and cohesive product features within a virtual environment.

Responsibilities

Support development of the roadmap for the Payment Hub’s products and services by applying cross-functional, systems-based thinking to identify, understand and manage the complexities and interdependencies within the product ecosystem.
Develop, maintain, and prioritize the product backlog, ensuring that it reflects the product vision, key milestones, stakeholder needs, and system dependencies.
Support the development of the product; be a key player throughout each ceremony.
Accessible to clarify product requirements and ensure delivery against expectations.
Write and prioritize user stories with a clear understanding of stakeholder perspectives.
Oversee testing process by signing off on QA scripts and on QA testing, leading UAT (writing and/or securing test scripts, storing documentation) and obtaining stakeholder sign offs.
Oversee the release process, ensuring deployments are planned and executed smoothly in alignment with business goals and partnering with tech leads to transition to run.
Lead Post-Prod Validation (writing and/or securing post-prod validation scripts and signoff).
Regularly refine backlog items to ensure clarity and readiness for development.
Create and maintain standardized functional documentation of each feature.
Lead scrum teams while fostering a culture of collaboration, innovation, execution excellence, and customer-centricity.
Provide context and clarity on product features.
Regularly engage with stakeholders across all parts of the business and IT to gather and prioritize their needs and expectations. This includes validating development progress and negotiating priorities, managing expectations, and validating stakeholder buy-in.
Perform other duties and/or special projects as assigned