AVP - Technology Circle Lead - Digital Content Capabilities

Travelers•Hartford, AR

About The Position

Travelers is seeking a visionary AVP, Circle Lead / Team of Teams Lead to spearhead the transformation of our digital content technology ecosystem. You'll drive the strategy and execution for platforms that manage billions of multimedia assets powering every facet of our business—from underwriting and policy documentation to claims processing. This content represents not just operational necessity, but a strategic asset poised to fuel AI innovation, revolutionize user experiences, and unlock unprecedented business value. This is a transformational leadership role where you'll collaborate with technology and business leaders organization-wide to consolidate and modernize fragmented platforms into a unified, scalable ecosystem that positions Travelers for future growth.

Requirements

Seven years of relevant technology experience.
Four years of people leadership/ management experience.

Nice To Haves

Six years of experience in an agile/execution leadership role delivering technology solutions on a demanding schedule.
Five years of people leadership/ management experience.
Strong & deep technical leadership, preferably with experience in digital content creation, digital content management or related processes.
A proven ability to lead large-scale technology transformation and platform consolidation initiatives
Experience building and leading agile organizations, with a track record of attracting and developing top talent
Excellent communication and stakeholder management skills—able to translate technical complexity into business value
Strategic thinking combined with strong execution discipline
Proven analytical skills and experience making decisions based on hard and soft data.
Strong knowledge of the Line of Business with the ability to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives.
Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.
Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the Circle.
Change Agent: Expert change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.
Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
Collaboration: Expertise working with others in a cross-functional multi-team environment.
Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

Responsibilities

Lead a multi-team agile organization delivering enterprise-wide digital content capabilities across the complete lifecycle: creation, management, storage, retrieval, and delivery
Partner strategically with business stakeholders to define, plan, and deliver technical solutions that drive measurable business outcomes
Apply deep technical expertise and agile methodologies to architect scalable, future-ready platforms Champion innovation while ensuring operational excellence across billions of content assets
Define and execute on a digital content technology strategy in alignment with enterprise business & technology goals
Drive platform consolidation efforts, moving from legacy implementations to a modern, target-state architecture
Provide stewardship of technical assets to ensure stability, availability, scalability and maintainability of digital content platforms
Partner with business Circle Lead to effectively plan and deliver technical solutions that support business outcomes
Lead and grow a high-performing technology organization composed of multiple agile teams
People-management responsibilities for technology team members and may manage other Technology Circle Leads as well
Lead positive team dynamics, encourage collaboration and drive appropriate levels of self-organization
Help grow agile maturity within and across teams
Remove impediments to teams' success and assist in conflict resolution, issue and dependency management
Effectively drive, manage, implement and track complex portfolios of digital content deliverables, features and capabilities
Implement 'test and learn'/experimentation processes targeted at defining/refining future deliverables, measuring performance, and automating across lifecycles
Support the prioritization of interdependent team technology backlogs, addressing risks and dependencies spanning multiple Circles and Lines of Business
Make trade-off decisions to balance quality, cost, and timelines to maximize value while utilizing and adhering to technology standards
Adjust overall roadmap of deliverables based on learnings and changing business needs
Champion innovation, particularly in AI-enabled digital content capabilities and enhanced user experiences
Partner with business stakeholders to identify opportunities where content and data can drive competitive advantage
Identify innovative solutions both internally and in the external marketplace
Ensure competitive and industry benchmarking of critical digital content technical knowledge and capabilities
Responsible for technical resource allocation, including vendor management, on-boarding, performance management, and offshore approach/structure
Assess, utilize, and partner with external resources and partners to meet agreed upon expectations, as needed
Balance strategic vision with hands-on delivery, ensuring teams consistently deliver real value aligned with our stakeholders' needs
Build and foster collaborative relationships across other Circles, business areas and with key partners (e.g. technology architects)
Build and maintain trusting relationships up, down and across the organization with the ability to influence executive-level leadership
Collaborate with other team members and neighbors to improve team velocity
Perform other duties as assigned.

Benefits

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

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