AVP, Supplier Contract Governance & Risk Management

Synchrony • Stamford, CT

1d • $90,000 - $155,000 • Hybrid

About The Position

The AVP, Growth Supplier Contract Governance & Risk Manager leads post-award contract governance and supplier lifecycle management for third-party suppliers supporting Synchrony’s Growth function. This role ensures Synchrony achieves the negotiated value from supplier agreements by operationalizing and enforcing contract terms, SOWs, SLAs/KPIs, remedies, and governance cadences, while also owning key supplier relationships across onboarding, ongoing monitoring, renewal, and exit. This role requires demonstrated previous expertise in contract governance, project management, process simplification, and supplier risk management. A successful candidate will demonstrate past experience working independently, resolving complex supplier and/or contract issues, improving governance processes, and is accountable for results, including coaching other team members and setting priorities for supplier governance activities. Synchrony is a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award-winning consumer banking products. With more than $139 billion in sales financed and 68.5 million active accounts, Synchrony brings deep industry expertise, actionable data insights, innovative solutions and differentiated digital experiences to improve the success of every business we serve and the quality of each life we touch. Our financial expertise spans key product areas, including apparel, electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, other retail, elective healthcare procedures and services, and more. Our investments in technology across multiple platforms—in-store, online and mobile—allow us to engage consumers when and where they want. Our programs and tools strengthen the relationship between our business partners and their customers, driving growth and opportunity across the board.

Requirements

• Bachelor’s degree.
• In lieu of degree HS diploma/GED with 8+ years of supplier management, supplier oversight, procurement, contracts management, and/or third-party risk in a regulated environment.
• 5+ years experience in supplier management, supplier oversight, procurement, contracts management, and/or third-party risk in a regulated environment.
• 3+ years of hands-on contract governance experience (post-award), including interpretation/enforcement of SOWs/SLAs/KPIs, change controls, and supplier performance remedies/escalations.
• 2+ years supplier management/oversight experience within financial services (or similarly regulated industry).
• Demonstrated ability to work independently, resolve complex/ambiguous supplier and contract issues, and drive cross-functional outcomes.
• Demonstrated ability to lead process simplification/automation and implement improvements that measurably reduce cycle time or risk exposure.
• Project management experience.
• Ability and flexibility to travel for business as required.
• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required.

Nice To Haves

• Proven experience building strategic supplier relationships while improving performance, reducing defects, and managing risk.
• Strong fluency in risk management concepts (L3 process alignment, risk statements, controls, testing/evidence, CTC/CTQ) and translating them into supplier requirements.
• Experience supporting competitive events/negotiation handoffs with Sourcing/Legal and participating in contract governance discussions.
• Strong analytical, documentation, and executive communication skills (dashboards, scorecards, governance readouts).
• Experience in consumer financial services (credit card/retail environment) preferred.
• Experience with Coupa, eGRC, Tableau, SAS or similar tools preferred.

Responsibilities

• Build, execute and evolve a Growth-focused contract governance framework; independently perform contract/SOW/SLA reviews to confirm obligations, deliverables, and performance requirements are implemented and tracked to completion.
• Operationalize contracts into measurable governance routines (e.g., dashboards/scorecards, governance calendar, decision and action logs) and continuously simplify/standardize processes to reduce cycle time and defects.
• Monitor and enforce SLAs/KPIs; identify and pursue contractual levers tied to performance and value realization (e.g., service credits, acceptance criteria, escalation paths, dispute procedures, material breach triggers) and ensure outcomes are documented.
• Partner with Procurement/Sourcing, Legal, Compliance, Risk, and business owners to manage contract deviations and lifecycle events (change control, remediation commitments, renewals, terminations), setting priorities and coaching other team members on contract governance practices.
• Lead supplier relationships across the supplier lifecycle for assigned Growth suppliers, ensuring adherence to Synchrony Supplier Risk Management policies and SRMP requirements and accountability for results.
• Partner with Supplier Risk Management to execute enhanced surveillance activities as applicable; identify incidents, control gaps, and trends; drive remediation plans, validate evidence closure, and escalate as needed.
• Liaise with Growth business owners to deliver supplier requirements, assessments, and governance reporting; resolve complex supplier issues through root-cause analysis, corrective action planning, and sustained follow-through.
• Apply working knowledge of Synchrony’s Enterprise Risk Management protocols including leveraging the process universe for Growth to align suppliers to L3 processes; partnering with Functional QA/Compliance to align CTC/CTQ requirements and understanding/maintaining supplier risks and controls including the documentation.
• Perform other duties and/or special projects as assigned.

Benefits

• Annual bonus based on individual and company performance.
• Flexibility to work from home near one of our Hubs or come into one of our offices.
• Inclusive culture where individual skills, experience, and voice are valued.
• Employee Resource Groups (ERGs) for community, learning, and growth.
• Award-winning culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior