AVP, Sales (Service Cloud)

Salesforce•New York, NY

3d•$239,400 - $320,200

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Profile: The Area Vice President (AVP) of Service Cloud will lead, drive and grow sales for the Service Cloud organization. This executive will assume leadership of a growing sales organization, including Regional Vice Presidents and Account Executives to help drive complex transactions Set and execute an aggressive customer acquisition strategy to generate annual growth in ACV bookings Maintain key customer relationships and develop and implement strategies for growing the company’s Service Cloud business and customer base Provide detailed and accurate sales forecasting Manage overall sales process, and set appropriate metrics for sales funnel management Plan and manage at both the strategic and operational levels Work cross-functionally with all field teams (Account Development, Solution Engineering, Consulting Services, Customer Success, Channels, etc) Establish trusted relationships with key corporate teams, including; industry marketing, product development, product management and recruiting

Requirements

2nd or 3rd line leadership experience leading teams in strategic and/or industry sales (preferred)
Strong track record of recruiting, developing and retaining an impactful sales organization
Consistent overachievement of quota and revenue goals
Proven relationships with key stakeholders, with specific expertise in the Service Solutions space
8+ years in software and/or applications sales (ideally an IT centric solution/application software, selling primarily to the CxO level)
Proven track record of building satisfied, loyal and reference-able customers
C-suite level resources, aligned with Area Vice Presidents, Regional Vice Presidents, Account Executives and internal leadership teams to present a single front internally and help represent a single vision for our customers
Proven success working within a highly matrixed organization and establishing strong relationships across all functions
Value-based, customer outcome-focused sales motion
Strong operational and analytical abilities
Experience selling cloud-based enterprise applications is strongly preferred
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Responsibilities

Lead, drive and grow sales for the Service Cloud organization
Assume leadership of a growing sales organization, including Regional Vice Presidents and Account Executives to help drive complex transactions
Set and execute an aggressive customer acquisition strategy to generate annual growth in ACV bookings
Maintain key customer relationships and develop and implement strategies for growing the company’s Service Cloud business and customer base
Provide detailed and accurate sales forecasting
Manage overall sales process, and set appropriate metrics for sales funnel management
Plan and manage at both the strategic and operational levels
Work cross-functionally with all field teams (Account Development, Solution Engineering, Consulting Services, Customer Success, Channels, etc)
Establish trusted relationships with key corporate teams, including; industry marketing, product development, product management and recruiting