AVP, Regional Mortgage Production

United Nations Federal Credit Union • New York, NY

241d • $80,000 - $100,000

About The Position

Develops and oversees an Outside Mortgage Originations team within an assigned region, while balancing risk, superior service and quality in a compliant manner. This position is expected to be hybrid. NYC Base Salary Range - $80,000 - $100,000 annually, + compensation plan; compensation is commensurate to geographic location.

Requirements

• Bachelor's degree or equivalent experience.
• 7-10 years of experience in a mortgage lending environment.
• 3 years' experience managing a sales team.
• Demonstrated competence using one or more mortgage loan origination systems.
• Strong analytical ability/problem solving skills.
• Ability to work independently and within a team environment to complete assigned projects in a timely manner.
• Strong interpersonal, verbal and written communication skills.
• Able to multi-task, taking on several initiatives at once.

Nice To Haves

• Previous multi-team experience is a plus.
• Experience managing a remote team.
• Strong PC skills, with good knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members.
• Partner with VP, Mortgage Production to maintain the current production environment along with future production.
• Attend quarterly and annual strategic meetings to understand and participate in the overall goals of UNFCU.
• Manage the business development activities of the mortgage production staff within an assigned region.
• Identify opportunities to increase loan origination volume in order to achieve corporate and regional objectives.
• Develop new business development strategies.
• Manage external calling activities of Mortgage Loan Officers to establish referral relationships and drive production.
• Establish and maintain business relationships with contacts to determine potential applicants.
• Develop methodologies to determine opportunities for new mortgage business within UNFCU's existing field of membership base.
• Develop relationships with new members to assist them in their mortgage process.
• Perform all duties inherent to a managerial role and participate in strategic development.
• Challenge and develop direct reports and staff to be more effective, efficient and satisfied with their work.
• Prepare and administer performance evaluations.
• Assist in the resolution of problem situations.
• Promote teamwork and cooperation within Lending and across the Credit Union.
• Utilize coaching techniques and all available training resources to achieve desired performance level of staff.
• Promote and facilitate a strong service and sales culture.
• Recruit, coach, motivate, and support direct reports through established performance management processes.
• Set production goals for the region and identify ways to ensure that goals are met.
• Manage to metrics and track department goals.
• Assist loan officers with the development of business plans with meetings set at least on a monthly basis.
• Assist loan officers with loan scenarios and structuring quality loan submissions.
• Analyze daily, weekly and monthly origination/production reports to manage pipeline accordingly.
• Monitor Mortgage Loan Officers' activities, including call reports to maximize sales force effectiveness.
• Delegate leads to loan officers and occasionally interview self-originated applicants for residential first and second mortgage business.
• Explore all possible alternatives and make appropriate recommendations for products and services for the member/applicant.
• Establish and maintain relationships with potential applicants and promote/solicit mortgage business.
• Provide mortgage product education to membership.
• Identify opportunities to develop credit union awareness within the community of potential referral sources.
• Partner with other UNFCU sales teams to generate and receive business referrals.
• Monitor competitor products, services and rates to ensure UNFCU rates are competitive.
• Recommend changes of rates and services to Operations and Secondary department based on local and national market conditions.
• Uphold UNFCU's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree