AVP Product Management, Medical Programs

Chubb•Philadelphia, PA

About The Position

ESIS®, Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 60 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services. Reporting to the VP Product Management, the AVP Medical Product manager will lead ESIS medical programs and provide business expertise, direction, and project management of the design, implementation and supporting medical program solutions at ESIS. Working closely with ESIS medical programs SME’s, business groups, operations, ESIS IT, strategic partners, customers and Chubb resources, this individual will provide leadership for the project management, documentation, requirements, design, ongoing product roadmaps, integration, and delivery of solutions.

Responsibilities

Drive insights and recommendations from Medical Programs perspective as well as with Operations and key partners across the organization
Work to reduce error counts and rejection rates in the batch processes involving medical programs
Develop business requirements for functionality that we prioritize for delivery on ESIS Medical Programs
Drive third party vendor management
Assist in appropriate prioritization of above initiatives
Work with internal and external partners to prepare for and integrate any changes to medical programs
Review test results to drive the creation of enhancements and code/data fixes to improve the product
Assist with the establishment, alignment and maintenance of processes and procedures related to Business Requirements and Development across the Product Management and IT departments
Provide support for all ESIS Systems
Identify benefits and efficiencies to be gained with new processes and system functionality
Take ownership of project tasks assigned
Work with SMEs to vet business requirements and ensure these requirements are met
Act as SME and QA support for Medical Programs technical development for any new initiatives
Support all internal partner questions and issues as well as all audit questions and research needed
Assess input and output production files pertaining to all medical programs to ensure data quality/accuracy is in line with ESIS expectations
Develop Jira tickets and create/run Jira board for our Medical Programs product to drive outcomes and changes