AVP, Personal Risk Service Center Leader- West (Hybrid or PST Remote)

Nfp • Chicago, IL

260d • $63,000 - $125,000 • Remote

About The Position

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. The role involves leading, coaching, training, and continuing the development of an established team of Account Coordinators and other insurance service professionals. The leader of this Service Center team functions as the liaison between their service center and corporate Operations, Regional leadership, and local Office Leaders within their geography. The territory supported by this team encompasses the U.S. Western, Mountain, and Midwest states. The primary accountability for this leader is to drive timely processing of endorsement services and ensure exceptional quality of their product.

Requirements

• BA/BS Degree Preferred.
• Knowledge of the personal insurance marketplace, carrier market, nuances of geography and regional regulations.
• Knowledge and/or experience with the high net worth market or customers and products preferred.
• Must have supervisory/management/mentorship experience; in a call center or operations environment ideally.
• Have P&C license or the ability to obtain within 6 months of hire.

Nice To Haves

• Demonstrated leadership or propensity to lead.
• Strong communication skills both verbally and written.

Responsibilities

• Supervise staff, establish individual training and performance goals, assess daily/weekly performance, and provide feedback and support as appropriate.
• Support licensing training and coordinate licensed agent's scheduling for CE credit.
• Produce and publish weekly production reports as assigned.

Benefits

• Competitive salary
• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree