AVP, PayPal/Venmo Technology

Synchrony Bank • Stamford, CT

272d • $90,000 - $155,000 • Remote

About The Position

The PayPal & Venmo Team is looking for a collaboration minded, multi-talented person to join our team. The ideal candidate enjoys working on a team and loves a good challenge. We are looking for a naturally curious and an independent thinker who enjoys sharing ideas and solving problems. Someone who can see big picture but knows the details matter. You will be joining a PayPal & Venmo Technology team that works side by side with PayPal, the parent, as well as Venmo and the extended SYF client and technology teams. The AVP, PayPal/Venmo Technology Lead will function in a hands-on role to deliver technology solutions primarily focused on services and processes that enable our digital integration providing consumer credit to PayPal/Venmo across several credit products. The incumbent will drive the transformation of the card servicing experience for PayPal/ Venmo via the use of Synchrony APIs and will support the journey to operational accountability of the services and processes that power the availability, efficiency, and performance of Synchrony's PayPal/Venmo technology ecosystem.

Requirements

• Bachelor's degree with a minimum 4 years of experience in Information Technology OR In lieu of degree, a High School Diploma/GED and minimum of 5 years of experience in Information Technology
• Experience in project management and/or as scrum master with strong understanding of Agile

Nice To Haves

• Naturally curious and an independent thinker who enjoys sharing ideas and solving problems
• Strong technical skills to get into the weeds on complex technology solutions
• Ability to see the big picture while paying attention to details
• Passionate about finding solutions in a high-speed environment
• Common sense in building and designing solutions
• Focus on failure scenarios, performance, data integrity, continuous improvement
• Ability to quickly adapt and learn new technology
• Consideration of UX in decision making

Responsibilities

• Use working knowledge of Scaled Agile, APIs and an appreciation for Customer Experience to deliver projects that are integrated seamlessly in the PayPal/Venmo experience
• Collaborate with client and SYF client-facing teams to drive deliverables
• Manage and escalate risks and issues
• Plan and communicate project status, milestones, and critical issues with key stakeholders (cross-functional teams, client, technology)
• Ensure solutions are successfully integrated into complex client environments via rigorous test management oversight
• Ensure seamless transition from build to a stable run environment with the client team
• Oversee PP/Venmo Kanban board ensuring oversight for production issues and operational stability
• Participate in Functional and User Acceptance Testing
• Coordinate testing of stakeholders and cross-functional impacting teams
• Drive Operational Excellence and Continuous Improvement
• Support resolution for recent releases and provide production support
• Manage relationships directly with client and client team to understand issues and drive resolution across our technology and product teams
• Collaborate with stakeholders, other product owners and process leaders globally (i.e. Operations, Engineering, Cloud, Security, Enterprise Operations, etc.) to increase the availability client-facing services
• Provide client facing support and triage during operational issues
• Automate workflows and proactive self-healing to eliminate unnecessary manual processes, multiple handoffs and increase productivity
• Perform other duties and/or special projects as assigned

Benefits

• Flexible working options including work from home or in-office
• Annual bonus based on individual and company performance
• Diverse and inclusive culture
• Support and encouragement at all levels of the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree