AVP, Patient Access (IU Health, Indianapolis)

Ensemble Health Partners • Indianapolis, IN

21h • Onsite

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The AVP Patient Access establishes processes and policies for Patient Access across their identified clients. This includes all areas within Patient Access, and could potentially include Pre-Access functions, depending on the assigned clients. They will determine and set the strategy for Patient Access, identifying and implementing strategies to improve processes, promoting operational efficiency, enhancing the patient experience and meeting regulatory compliance guidelines. This requires active engagement and collaboration with operational, support service leadership and staff. The AVP provides vision, leadership and operational oversight for all Patient Access functions and Senior Access leaders and will establish positive, collaborative relationships with operational leaders. Weekly/heavy travel within the market will be required with this position.

Requirements

• Bachelor’s degree preferred, or a combination of education and equivalent work experience
• 5+ years of Patient Access or Revenue Cycle leadership experience
• Experience managing multiple health systems preferred
• Demonstrated experience implementing strategic initiatives including alignment of company goals and vision with operational execution
• Demonstrated advanced usage of AI, success in translating AI into Business outcomes, and the ability to move teams from experimentation to scale.
• Strong executive presence with the ability to project confidence, credibility and authority; able to remain calm & show decisiveness under pressure
• Ability to effectively lead diverse teams and influence change management
• Effective communication skills with ability to clearly and succinctly convey information and ideas
• Experience in healthcare provider finance operations or similar service environment
• Critical thinking and action planning abilities
• CRCR certification required within 9 months of employment (Ensemble supported)

Nice To Haves

• Bachelor’s degree preferred
• Experience managing multiple health systems preferred

Responsibilities

• Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Provides vision, leadership and operational oversight for all Patient Access functions and Senior Access leaders across the organization.
• Establish positive, collaborative relationships with operational leaders to fulfill the Ensemble Differences.
• Actively leads and/or participates in modernizing Patient Access. This includes but is not limited to: goal setting (department level and/or overall revenue cycle), tracking and reporting of metrics, development and implementation of action plans to achieve goals, the review and implementation of new technologies, standardization of policies and processes and development of communication tools, both for staff and internal customers.
• Accountable for a comprehensive and effective communication strategy with the department that promotes employee engagement, which includes enhanced employee productivity and morale.
• Communication style should promote a common understanding of the market, vision, strategy and accountabilities.
• Promotes a culture of two-way communications and creates opportunities for staff participation.
• Staff should have regular assessments and educational opportunities.
• Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.
• Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos.
• Develops and maintains an effective, visible and well-respected leadership team by selecting, evaluating, coaching and managing the performance of qualified professionals.
• Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary.
• Promotes team-building relationships in all areas of responsibility.
• Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.
• Assists with budget management and resource planning
• Ensure staff are aware and compliant with all applicable laws, regulations, guidelines, etc.
• May be required to perform other job-related duties as requested.
• Travel within assigned market(s) on a regular basis.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• We invest in your professional development.
• Each associate will earn a professional certification relevant to their field.
• Can obtain tuition reimbursement.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees