AVP of Claim Center Commercial Property

Chubb • Phoenix, AZ

277d

About The Position

Why Chubb? At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. Join Chubb for a rewarding career where our core values—excellence, integrity, and respect—guide every decision we make. Be a part of a dynamic team that is dedicated to protecting what matters most and making a positive difference in the lives of our clients and communities. Together, let's shape a safer, more secure world. Locations: We are seeking candidates in Phoenix, AZ.

Responsibilities

• Drive a customer-centric service culture that consistently delivers exceptional service, resulting in positive feedback and high satisfaction, with results that exceed current industry standards for excellence.
• Manage a portfolio of highly technical, highly service-oriented claims.
• Escalate any anomalies and make recommendations to address the situation in proper resolution of the claim.
• Negotiate settlement of claims to bring them to a successful conclusion.
• Partner with Actuarial, Senior Leadership, Underwriting, Risk Consulting, and other parties as required to ensure excellent service and appropriate issue resolution.
• Directly manage and oversee property supervisors including completion of performance reviews and recommendations of annual compensation.
• Develop goals and complete performance management plans (PMPS) for direct staff and recommend annual compensation levels.
• Compile effective Executive Summaries on files/issues as necessary/appropriate; escalate to RDM/SDR/Claim Leader.
• Ensure appropriate and proactive handling activities in all phases of the claim, including coverage, investigation, case management, reserving, evaluation, negotiation, and file documentation.
• Ensure thorough coverage evaluations, and detailed analysis that are well documented.
• Escalate and appropriately communicate coverage issues to Discipline leadership as appropriate.
• Work within the framework of Chubb ethical and service standards.
• Fulfill compliance and regulatory requirements (including complaints procedures).
• Take responsibility for the control mechanisms which are in place and ensure the team is fully aware and engaged in them.
• Ensure adherence to individual authority grants, all statutory and regulatory requirements and fair claim practices and local compliance requirements, including examiner licensing.
• Where appropriate, facilitate in claim committee process both as a participant on claims in inventory and as a resource to others.
• Ensure all files are handled in accordance with all aspects of the Best Practices.
• Manage authority requests for all experts with an emphasis on building consultants; ensure vendors are routinely provided specific direction as to scope, budget and timely reporting.
• Oversee preparation of LLRs, reserve notifications and risk advisory reports to internal partners per guidelines on all eligible claims.
• As part of the cross-functional leadership team, manage, analyze, and provide insights to this team regarding trends and observations identified during claims settlement, reporting patterns, and forecasted development during severe weather or cat events, and recommendations to the pre-loss assessments or gathered underwriting information that may aid portfolio, quality of risk and post-loss management.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities