AVP, IT Enterprise Services

Mosaic Health•Fort Myers, FL

21h•$165,951 - $248,926

About The Position

Mosaic Health is seeking an Associate Vice President of IT Enterprise Services to own the end-to-end delivery of IT services across the organization. This is the senior technology leader accountable for how every Mosaic employee experiences IT — from their first day onboarding at an acquired practice to day-to-day service desk support, cloud infrastructure reliability, and seamless IT operations across a growing, multi-site health system. Reporting to the VP/SVP of Information Technology, the AVP leads three Directors: one responsible for the enterprise IT Service Desk (Tier 1 services), one for Cloud Services including cloud strategy and architecture, and one for IT Operations including acquisition integration, network, inventory and asset management, and broader IT operations. Together, this portfolio spans the full IT services lifecycle — from the moment a new location is brought onto the Mosaic network to the ongoing experience of every employee who picks up the phone or submits a ticket. This role requires a leader who is equally comfortable setting cloud strategy and walking a newly acquired practice through an IT integration. The AVP brings operational rigor, service delivery discipline, and the strategic vision to build a scalable IT services organization capable of supporting Mosaic’s continued growth. Mosaic employees are the end customer — and this leader is ultimately accountable for that experience.

Requirements

10+ years of progressive IT leadership experience, with at least 5 years in a senior leadership role managing IT service delivery, operations, or infrastructure teams
Demonstrated experience leading end-to-end IT service delivery in a large, complex, multi-site organization
Experience managing Directors or equivalent senior technical leaders across multiple IT domains simultaneously
Proven track record leading IT operations and service delivery in a healthcare or similarly regulated environment
Experience leading IT integration activity associated with mergers, acquisitions, or organizational growth
Hands-on experience with cloud strategy, cloud architecture, or cloud operations at an enterprise scale
Strong executive presence and ability to communicate IT service performance and strategy clearly to VP, SVP, and business leadership audiences
Service-oriented leadership mindset — a genuine orientation toward the employee experience as the measure of IT success
Ability to lead through Directors: setting direction, delegating with confidence, and holding teams accountable at scale
Operational discipline with the ability to establish processes, governance, and performance management across a multi-domain team
Strong judgment in balancing strategic investment with near-term service delivery demands and organizational capacity
Collaborative partner to HR, Finance, Operations, and clinical leadership on initiatives where IT services intersect with employee experience and organizational growth

Nice To Haves

Experience in a high-growth healthcare organization with an active acquisition or expansion program
Familiarity with ITSM frameworks (e.g., ITIL) and enterprise service management platforms such as ServiceNow
Experience managing IT service desk operations across distributed, multi-site employee populations
Background in network operations, asset lifecycle management, or IT infrastructure in a clinical or healthcare setting