AVP, Issue Management Governance (L11)

Synchrony

6d

About The Position

AVP, Issues Management Governance will drive strategic agenda around issue management across the organization. This role requires a highly proactive, analytical, and strategic thinker who anticipates management needs and identifies emerging risk trends and insights. This includes supporting additional activities that arise as a result of risk initiatives, projects, as well as regulatory and internal audit requirements. A successful candidate will work directly with senior leadership, business functions, and risk counterparts (Technology & Operations, Growth, Sales, Credit, & Finance etc.) in catering to issue management activity needs.

Requirements

• Bachelor’s degree in Business, Finance, Risk Management, Statistics, or related discipline with at least 6 years of experience performing complex data, trend analysis, and root cause analytics, or in lieu of degree, 8 years of relevant experience
• Proven ability to think strategically, anticipate management needs, and provide forward-looking risk insights.
• Exceptional stakeholder management and communication skills, capable of articulating risk concepts clearly to committees and senior leadership.
• Demonstrated experience in developing and delivering governance reporting frameworks, key performance indicator dashboards, and risk metrics reporting in a dynamic environment.
• Advanced proficiency with analytics and visualization tools (Power BI, Tableau, SAS Viya) and Microsoft Office Suite.
• 6+ years of progressive experience in issue management, risk management, operational risk, or credit risk function within financial services or a regulated environment.

Nice To Haves

• Ability to work independently and collaboratively within cross-functional teams, demonstrating leadership in uncertain situations.
• Manage multiple risk projects and regulatory initiatives related to issue management, ensuring timely and accurate delivery.
• Ability to communicate information effectively, both written and verbal, tailoring messages to different audiences.

Responsibilities

• Drive issue management governance frameworks and processes, ensuring alignment with organizational risk strategy and regulatory expectations.
• Proactively analyze issue data to anticipate emerging risks, themes, and trends across businesses and functions delivering strategic and actionable insights.
• Present insights and recommendations to senior leadership and risk committees to inform decision-making and enhance risk governance.
• Develop and lead the design of innovative issue reporting dashboards and analytical models that highlight risk drivers and support strategic decision.
• Collaborate with stakeholders across the business and risk functions to obtain further information and insight into issues.
• Manage multiple risk projects and regulatory initiatives related to issue management, ensuring timely and accurate delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees