AVP, Implementation & Production Support

Chubb•Philadelphia, PA

About The Position

Description Major Duties and Responsibilities Develop and implement new products or enhancements to existing products to support profitable growth for Chubb’s Accident & Health Division this includes researching, generating and distributing periodic information about competitor products, performance, market position, and digital offerings. Manage and Support A&H Product Development, Implementation and Production Support functions, including product development, advertising review, state filings, policy issuance, and development and maintenance of product tools. Oversee and manage to goals all Implementation and Production Support team members and activities; provide ‘hands on’ support where experience and expertise are warranted. Establish and promote effective working relationships with internal and external customers by maintaining performance standards, delivering on commitments, providing responsive communication and demonstrating creative problem solving. Manage and support customer acquisition and retention process; prepare and deliver policy-related materials according to underwriting requirements and customer specifications in time to meet or exceed delivery commitments. Play an active role in educating internal and external business partners to improve quality and compliance of new case and renewal business. Work with corporate areas to coordinate and support product filings, including the development of insurance contract language and responses to state inquiries. Manage and implement business practice guidelines as required by corporate and regulatory directives. Manage and/or maintain area database(s) designed to support product delivery and account implementation. Manage design and implementation of product-related publications, tools and systems for internal and external business partners. Exercise judgment that consistently promotes the company’s earnings, growth, quality, revenue and expense objectives while minimizing the risk of non-compliance. Qualifications 5-10 years in Accident & Health or equivalent experience in the insurance industry Ability to train, motivate and manage a team of high performing individuals Ability to multitask and maintain ‘big picture’ perspective in fast-paced work environment while cultivating a detailed operational understanding of responsibilities Superior analytic and critical thinking skills. Keen attention to details. Advanced oral and written communication skills. Proficient in Microsoft Word and Excel, and Adobe PDF. Experience with PowerPoint or Sharepoint a plus. Experience in product delivery platforms a plus.

Requirements

5-10 years in Accident & Health or equivalent experience in the insurance industry
Ability to train, motivate and manage a team of high performing individuals
Ability to multitask and maintain ‘big picture’ perspective in fast-paced work environment while cultivating a detailed operational understanding of responsibilities
Superior analytic and critical thinking skills.
Keen attention to details.
Advanced oral and written communication skills.
Proficient in Microsoft Word and Excel, and Adobe PDF.

Nice To Haves

Experience with PowerPoint or Sharepoint a plus.
Experience in product delivery platforms a plus.

Responsibilities

Develop and implement new products or enhancements to existing products to support profitable growth for Chubb’s Accident & Health Division this includes researching, generating and distributing periodic information about competitor products, performance, market position, and digital offerings.
Manage and Support A&H Product Development, Implementation and Production Support functions, including product development, advertising review, state filings, policy issuance, and development and maintenance of product tools.
Oversee and manage to goals all Implementation and Production Support team members and activities; provide ‘hands on’ support where experience and expertise are warranted.
Establish and promote effective working relationships with internal and external customers by maintaining performance standards, delivering on commitments, providing responsive communication and demonstrating creative problem solving.
Manage and support customer acquisition and retention process; prepare and deliver policy-related materials according to underwriting requirements and customer specifications in time to meet or exceed delivery commitments.
Play an active role in educating internal and external business partners to improve quality and compliance of new case and renewal business.
Work with corporate areas to coordinate and support product filings, including the development of insurance contract language and responses to state inquiries.
Manage and implement business practice guidelines as required by corporate and regulatory directives.
Manage and/or maintain area database(s) designed to support product delivery and account implementation.
Manage design and implementation of product-related publications, tools and systems for internal and external business partners.
Exercise judgment that consistently promotes the company’s earnings, growth, quality, revenue and expense objectives while minimizing the risk of non-compliance.