AVP, Head of Innovation Lab

AmTrust Financial Services, Inc.

10d

About The Position

The AVP, Head of Innovation Lab will lead the organization’s digital transformation by driving innovation in AI, automation, and next-generation digital platforms. This role will spearhead initiatives that leverage emerging technologies to optimize operations, enhance customer experiences, and create new revenue streams. The leader will collaborate across business units to identify opportunities for automation, implement AI-driven solutions, and scale digital capabilities enterprise-wide. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or related field; advanced degree preferred.
• 10+ years of experience in technology innovation, with at least 5 years in leadership roles focused on AI and automation.
• Proven track record of implementing AI-driven solutions and digital transformation initiatives.
• Deep understanding of emerging technologies such as machine learning, RPA, cloud platforms, and data analytics.
• Strong leadership, communication, and change management skills.
• Visionary mindset with expertise in AI and automation trends.
• Ability to translate complex technological concepts into business value.
• Strong analytical and strategic thinking skills.
• Collaborative and influential across all organizational levels.

Responsibilities

• Innovation Strategy: Develop and execute a roadmap focused on AI, machine learning, robotic process automation (RPA), and advanced digital platforms.
• Technology Leadership: Evaluate and implement cutting-edge technologies that improve efficiency, decision-making, and customer engagement.
• AI & Automation Initiatives: Lead projects that integrate AI models, predictive analytics, and automation tools into core business processes.
• Digital Platform Development: Oversee design and deployment of scalable digital platforms that support omnichannel experiences and data-driven insights.
• Cross-Functional Collaboration: Partner with IT, operations, and business leaders to ensure seamless integration of new technologies.
• Governance & Metrics: Define KPIs for innovation success, including ROI, adoption rates, and operational impact.
• Team Leadership: Build and mentor a team of AI engineers, automation specialists, and digital product managers.
• Vendor & Partnership Management: Identify strategic partnerships with tech providers and startups to accelerate innovation.

Benefits

• AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.
• Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
• AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected.
• This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
• AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.
• Diversity is a business imperative, enabling us to attract, retain and develop the best talent available.
• We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees