AVP, General Liability Claims-Hybrid

Selective Insurance Company Of America • Charlotte, NC

94d • $153,000 - $210,000

About The Position

Selective Insurance is looking for an AVP to lead a group of standards lines general liability claims professionals handling both litigated and non-litigated claims. This position will be located in one of our regional offices or remote. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements, in accordance with Company claim policies, practices, and procedures, and within delegated authority.

Requirements

• Experience managing a team of 30 or more.
• Mult-jurisdictional understanding of legal issues related to general liability policies.
• Ability to design organizational structures that improve efficiency and outcomes.
• Ability to lead a team of general liability claims managers and adjusters across a broad spectrum of complex general liability issues.
• Strong reserving strategies, processes, and acumen, especially when dealing with uncertainty.
• Exceptional culture, people, and management skills.
• Ability to analyze reports and trend analysis to identify issues.
• Experience in complex coverage analysis and significant large loss evaluations.
• Superior communication, strategic thinking, and problem-solving skills.
• Moderate proficiency with standard business-related software including Microsoft Outlook, Work Excel, and PowerPoint.
• Sufficient keyboarding proficiency to enter data accurately and efficiently.
• Legal degree preferred, but not required.
• College degree required.
• 12+ years claims experience.
• 7+ years claims supervisory experience.

Responsibilities

• Responsible for the management of a claims unit primarily handling litigated and non-litigated standard lines general liability claims.
• Driving optimum claims outcomes, supporting operational goals and business objectives while delivering superior customer service to our policyholders and agents.
• Strategically position the unit to perform at best-in-class level, achieving best possible claims outcomes, in the shortest possible time.
• Plan, control and coordinate claims activity and workflow within claims unit/department to maintain high professional customer service and technical standards.
• Set and communicate goals and expectations.
• Ensure quality, service, and cycle time standards that achieve excellent claim outcomes.
• Establish accurate and timely reporting capabilities.
• Identify key metrics and surface insights that accelerate data-driven decisions.
• Effectively monitor and manage expenses associated with claims resolution.
• Assess current state of unit and identify opportunities for performance improvement.
• Partner proactively with Underwriting, Actuarial, and Operations on strategic matters related to claims.
• Meet regularly with underwriting, actuarial, legal, and field offices to discuss general liability trends and observations.
• Coach, mentor, and support continual professional development of staff.
• Ensure the timely settlement of claims and maintain acceptable closing ratios for the department.
• Prepare operating budget for unit/department and monitor and control expenses.
• Oversee combined loss ratio and productivity numbers and ensure they are in compliance with company standards.
• Plan and conduct claims reviews and settlement conferences.
• Mediate complaints and disputes regarding claim resolution.

Benefits

• Competitive base salary.
• Incentive plan eligibility at all levels.
• Comprehensive health care plans.
• Retirement savings plan with company match.
• Discounted Employee Stock Purchase Program.
• Tuition assistance and reimbursement programs.
• Paid time off plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree