Cross River-posted 3 months ago
$140,000 - $160,000/Yr
Full-time • Mid Level
Fort Lee, NJ
501-1,000 employees

As a AVP, Fintech Onboarding, you will lead the onboarding and delivery of complex fintech programs, managing multiple client implementations from both a strategic and tactical lens. You’ll oversee Associate-level and Analyst-level team members while working cross-functionally with Product, Risk, Compliance, and Engineering to ensure a seamless partner launch experience. This role is ideal for a fintech professional with strong technical fluency, compliance awareness, and stakeholder management experience, looking to step into people and program leadership.

  • Manage delivery of complex fintech partner onboarding projects across cards, payments, and lending
  • Serve as escalation point and delivery lead for high-priority partners
  • Guide partners through onboarding phases, including compliance, API integration, account configuration, and go-live
  • Collaborate closely with Legal, Compliance, and Product on implementation best practices and risk mitigation
  • Supervise and mentor Associates and Analysts on the onboarding team
  • Improve internal delivery processes, templates, and documentation for scalability
  • Report onboarding metrics and program health to senior leadership
  • Balance hands-on delivery with strategic input into platform readiness and partner enablement
  • 5+ years in fintech, banking, client delivery, or onboarding operations
  • Demonstrated success managing partner implementations and cross-functional programs
  • Strong understanding of API workflows, card and payment processing models, and compliance standards (e.g., KYC, AML)
  • Effective communicator and problem-solver with leadership potential or experience
  • Experience mentoring or managing junior team members is a plus
  • Ability to navigate technical conversations and regulatory environments confidently
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