AVP, Financial Lines Claims Manager

Zurich Insurance • New York, NY

8d • Hybrid

About The Position

We are currently looking for an AVP, Claims Manager to join our Management Solutions Group. The selected candidate will lead and direct a team of Legal Claims Professionals in low to high exposure Claims in our Financial Institution Line of Business. The Claims Manager is expected to coordinate the work activities of the team, and has responsibility for performance, development, and coaching of staff. The Manager will also act as a technical resource for the team. This position has clear and distinct accountability for business results and is expected to manage internal and external customer relationships. The Claims Manager plays a critical role in interacting to exchange timely information with upstream claim managers, line of business underwriters, actuaries and finance, as well as developing, maintaining and servicing broker and account relationships. The selected candidate must be flexible to work across other Financial Lines teams as needed.

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, some in-office attendance should be expected. The candidate selected for this opportunity must be able to report into Zurich's New York, Parsippany or Schaumburg Office as needed.

Requirements

• Juris Doctor and 8 or more years of Claims Handling or Insurance Defense experienceOR
• Bachelors Degree and 9 or more years of Claims Handling or Insurance Defense experienceOR
• High School Diploma or Equivalent and 11 or more years of Claims Handling or Insurance Defense experienceAND
• 3 or more years of management or leadership experience
• Customer service experience
• Experience with Microsoft Office
• Knowledge of insurance legal statutes and procedures
• Travel 0%-25%

Nice To Haves

• Negotiation experience
• Experience collaborating across work groups
• In-depth knowledge of the insurance industry, claims and the insurance legal and regulatory environment
• Experience handling Financial Lines Claims
• Ability to effectively present information to LOB manager, claimants and customers
• Excellent communication skills
• Problem solving skills
• Analytical Skills
• Advanced Degree
• Leadership and/or Employee Development Experience
• AIC
• SCLA
• CPCU

Responsibilities

• Lead and direct a team of Legal Claims Professionals in low to high exposure Claims in our Financial Institution Line of Business.
• Coordinate the work activities of the team
• Responsibility for performance, development, and coaching of staff
• Act as a technical resource for the team
• Manage internal and external customer relationships
• Interacting to exchange timely information with upstream claim managers, line of business underwriters, actuaries and finance, as well as developing, maintaining and servicing broker and account relationships.
• Flexible to work across other Financial Lines teams as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees