AVP, Digital Transformation

MAPFRE • Webster, MA

311d

About The Position

Responsible for strategy definition and alignment, planning, execution and deployment of relevant Digital Enablement programs that deliver digital objectives across different MAPFRE USA areas. In this role you will be the go-to person for all “Digital” opportunities across the organization. You will be relied on for your expert and strategic knowledge of technology possibilities in and outside our company, to align the execution and deployment of the portfolio programs that deliver the MUSA digital contributions for growth, customer centricity and efficiency. You will have direct responsibility for driving digital enablement strategy for our independent agency distribution channel to deliver on our omnichannel aspirations, and the self-serve capabilities provided to our policyholders. You will guide our efforts to develop omnichannel capabilities that serve both our distribution channels and policyholders. Working with Claims, Operations, IT, Business Development, and other distribution channel leaders, you will devise, align and coordinate the execution and deployment for programs and plans that support growth, customer centricity and operational efficiency across all channels. You will provide guidance across the organization on how to bring digital into the organization and help guide and support the strategy of various areas. You will be responsible for coordinating with the different Product Owners in charge of the digital applications as well as the roadmaps definition for capabilities, enhancements to meet agents and customer expectations and the needs of the business areas that connect to customers through these applications. You will lead the cross functional team responsible for the program’s strategy alignment, execution and deployment that deliver the MUSA Digital portfolio. The team includes experts from the different service and growth areas, the customer expert leader, the Product Owners of the different Digital Applications and the IT leader responsible for those applications. Together with SVP- IT Solutions Delivery, you will co-lead the company transformation into agile solution delivery and deployment ways of working. This is a highly dynamic role where you will be an agent of change as our company continues its digital transformation, creating new opportunities and ways of doing business.

Requirements

• Bachelor's Degree or equivalent related experience preferred.
• 9 - 11 years of experience or bachelor's degree equivalent plus 11 - 13 years.
• Experience in organizations working under Agile methodologies.
• Extensive knowledge of general management, strategy, and policy-setting practices.
• Experience in Customer Service/Centric organizations enabled by technology.

Nice To Haves

• Agile portfolio definition and project execution methodologies.
• Experience working with IT Product orientation.
• Demonstrated flexibility and capacity for creative thinking.
• Possess an entrepreneurial focus and ability to thrive in that type of environment.
• Strong customer centric focus.
• Ability to manage and prioritize complex workloads.
• Capacity to rapidly learn and absorb new business concepts and technologies.
• Excellent organizational skills.
• Ability to understand legal and regulatory requirements.
• Strong negotiation, conflict resolution, and influencing skills.
• Proven analytical, problem solving, and decision-making abilities.
• Excellent written and oral presentation skills.
• Excellent interpersonal, consultative, coaching, communication, and negotiation skills.

Responsibilities

• Drive digital enablement strategy for independent agency distribution channel.
• Guide efforts to develop omnichannel capabilities for distribution channels and policyholders.
• Devise, align and coordinate execution and deployment for programs supporting growth and efficiency.
• Provide guidance on integrating digital into the organization.
• Coordinate with Product Owners on digital applications and roadmap definitions.
• Lead cross-functional team for program strategy alignment and execution.
• Co-lead company transformation into agile solution delivery.

What This Job Offers

• Education Level: Bachelor's degree