About the position
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day.
Responsibilities
- Serves as a liaison between Transaction Banking of the Americas and Head Office Transaction Banking Division, Tokyo for specific matters such as system requirements, product development cycle, and testing of product enhancements and new solutions.
- Manages the gathering and documentation of requirement specifications for future global digital banking products and enhancements.
- Supports online product deployment, related activities may include user acceptance testing, and production validation (may occur outside of business hours).
- Collaborates with technology teams to ensure testing environments are available and staged appropriately with clean data for continuous software development and testing.
- Provides support to Product Management team including incident management participation for triage of problem tickets, escalation, and resolution of client impact.
- Provides support to Client onboarding and implementation teams including inquiries related to system configuration for customer setup and user maintenance.
- Proactively communicates identified system issues and defects as an advocate for outstanding customer experiences.
- Actively ensures compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, Information Security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures.
Requirements
- Candidates must be bi-lingual, fluent in written and spoken Japanese and English languages with the ability to work flexible hours to align meeting times with non-U.S. based colleagues.
- Candidates should have Transaction Banking experience with the familiarity of online cash management and various host-to-host connectivity protocols including ISO 20022 payments and information reporting standards.
- This position requires a degree from a four-year college (e.g., B.A., B.S.) preferably with a science, technology, engineering or math background.
- Advanced degree or MBA are not required but would be advantageous.
- Ability to understand, synthesize, and break down complex system and business requirements.
- Must be a creative problem solver who is willing to work hard and learn.
- Strong organization and communication skills.
Benefits
- Comprehensive health and wellness benefits
- Retirement plans
- Educational assistance and training programs
- Income replacement for qualified employees with disabilities
- Paid maternity and parental bonding leave
- Paid vacation, sick days, and holidays
