AVP, Deposit Operations Manager

Bluestone Bank • Raynham, MA

347d

About The Position

The AVP, Deposit Operations Manager is responsible for administering and supporting all Deposit Operations, Digital Banking, and Cash Management products and services offered by the bank. This includes, but is not limited to, merchant remote deposit, online ACH and Wire origination services, and Online Account opening. This position will also have direct supervision of the Customer Care Center Manager. The Manager will also be responsible for maintenance, upgrade, or implementation of products and services offered through the Deposit Operations department, all aspects of servicing deposit accounts and related services, including management report preparation, responding to auditors, and assuring quality support to bank staff and customers through continued staff training. This role will develop and oversee department workflow to ensure efficient and accurate servicing of all deposit products and related services and will perform more complex tasks related to deposit operations.

Requirements

• Associate's Degree in Business Management, Accounting, or a related field preferred; High School Diploma required.
• Five or more years of progressively responsible bank Deposit Operations or Retail Banking leadership experience.
• Three or more years of progressively responsible experience managing and leading others.
• Experience with legal issues associated with deposit account and operations functions is strongly preferred.
• Experience managing a core system and other outsourced service vendors.
• Experience with payment services, item processing, statement rendering, etc.
• Thorough knowledge of logical access controls, particularly with respect to Core Service entitlements preferred.
• Demonstrated ability to solve problems effectively.
• Proven effective oral and written skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, and Outlook) and online meeting software.

Nice To Haves

• Customer Care or Call Center experience is preferred.
• Experience with specialized commercial services such as cash management services.

Responsibilities

• Monitors customer service levels, assisting Customer Care staff to ensure customers are supported and problems are resolved.
• Provides guidance and leadership to the Customer Care Center Manager ensuring that telephone customer service is provided efficiently and correctly.
• Ensures all aspects of department activities are processed timely, accurately, and efficiently.
• Serves as a knowledge resource for the IT department, providing bank-wide administration for user access and entitlements.
• Responsible for IRS reporting and end of year processing relating to deposit products.
• Manages dormancy/abandoned property processing and related problem resolution.
• Maintains a deep understanding of products and core processing system.
• Assumes a leadership role in working with the Bank's security officer in fraud investigations.
• Identifies and assists in management of operational, financial, reputation, regulatory, and other risks.
• Works closely with the bank's core processor to understand system capabilities and address ongoing issues.
• Supports the Deposit Operations Officer with implementation of new products and services.
• Assists with the bank's legal summonses and subpoenas.
• Develops and maintains the department's business continuity plan.
• Prepares the IOLTA remittance on a quarterly basis.
• Works closely with Retail Banking and Customer Care Center for overall branch processing.
• Provides back-up support to the department and other areas as needed.
• Writes department procedures and completes updates as needed.
• Maintains a thorough understanding of FIS deposit operations systems.
• Attends meetings, seminars, and educational programs.
• Provides prompt and courteous service to both internal and external customers.
• Assists with ongoing audit requests.
• Assumes additional project assignments and responsibilities as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 101-250 employees