AVP, Credit Card Portfolio Manager

Navigant Credit Union•Smithfield, RI

About The Position

ABOUT THE ROLE: The AVP Credit Card Portfolio Manager will be responsible for overseeing the management of both the consumer and business credit card portfolios. This role involves participating in the strategic planning process, assisting with product development, policies and procedures development and ensuring compliance with regulatory requirements. Oversees and executes credit card management projects, utilizing data analytics to drive strategic decision-making and optimize performance. What You Will Do: Ensures a trained, motivated, and professional staff capable of providing members efficient and effective business customer services. Interviews, schedules, trains, assigns work; establishes performance expectations and monitors results. Recommends subordinates' discipline and/or discharge while maintaining required personnel documentation. Coaches and counsels staff, as necessary. Provides guidance and support in achieving business growth, customer satisfaction, and profitability. Executes on the strategies to grow both consumer and business credit card portfolios. Monitors and reports on the performance of credit card products, providing insights and recommendations for improvement. Spearheads initiatives to attract new credit card customers by analyzing acquisition metrics such as the number of new credit card accounts opened, the cost per acquisition, and the approval rate of credit card applications. Works with Marketing to design and execute targeted marketing campaigns to optimize these metrics. Monitors and enhances customer engagement by overseeing the activation and usage of credit cards by tracking key metrics like the activation rate of new cards, the average transaction value, the number of transactions per account, and the overall spend volume. Provides recommendations to increase card usage and customer engagement through effective communication and promotional activities. Partners with Marketing to develop and implement comprehensive promotional campaigns to enhance customer engagement and loyalty. Serves as a subject matter expert and represents and advocates for business needs, ensuring project deliverables align with technical requirements, company policies, and legal standards while providing expert guidance and support to project teams. Manages the product lifecycle, including product development, pricing, and promotions. Analyzes market trends and competitor offerings to identify opportunities for growth. Ensures compliance with all regulatory requirements and internal policies. Collaborates with credit card product managers, marketing, sales, customer service teams and IT support staff to enhance product offerings and customer experience. Operates within approval limits for Lending Authority & Risk Limits for Consumer loans. Performs additional duties as assigned by the VP, Consumer & Indirect Lending. QUALIFICATIONS: Education Bachelor's Degree in a business or closely related field required. Equivalent combination of education and experience may be substituted for a degree. Experience / Skills/Knowledge : Minimum of 3 years of experience in credit card management or a related field required, preferably in a credit union or financial institution. Experience with digital and mobile banking platforms required. Knowledge of consumer lending practices and principles required. Must have the ability to lead cross-functional teams. Must possess strong service orientation skills in alignment with the credit union's mission and core values. Must have the ability to work in a fast-paced and dynamic environment. Demonstrated knowledge of laws and regulations impacting the consumer and business credit card functions required. Excellent organizational, analytical and problem-solving skills required. Must have the ability to conduct presentations and training programs. Must have the ability to handle multiple projects/priorities simultaneously with an effective outcome. Must have the ability to deal with highly confidential information. Excellent verbal, written, telephone and interpersonal communication skills required. Must be PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet. Ability to function in a commercial office environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Some travel required. Ability to lift a minimum of 25lbs. e.g. file boxes ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Requirements

Bachelor's Degree in a business or closely related field required. Equivalent combination of education and experience may be substituted for a degree.
Minimum of 3 years of experience in credit card management or a related field required, preferably in a credit union or financial institution.
Experience with digital and mobile banking platforms required.
Knowledge of consumer lending practices and principles required.
Must have the ability to lead cross-functional teams.
Must possess strong service orientation skills in alignment with the credit union's mission and core values.
Must have the ability to work in a fast-paced and dynamic environment.
Demonstrated knowledge of laws and regulations impacting the consumer and business credit card functions required.
Excellent organizational, analytical and problem-solving skills required.
Must have the ability to conduct presentations and training programs.
Must have the ability to handle multiple projects/priorities simultaneously with an effective outcome.
Must have the ability to deal with highly confidential information.
Excellent verbal, written, telephone and interpersonal communication skills required.
Must be PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet.
Ability to function in a commercial office environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc.
Some travel required.
Ability to lift a minimum of 25lbs. e.g. file boxes

Responsibilities

Ensures a trained, motivated, and professional staff capable of providing members efficient and effective business customer services.
Interviews, schedules, trains, assigns work; establishes performance expectations and monitors results.
Recommends subordinates' discipline and/or discharge while maintaining required personnel documentation.
Coaches and counsels staff, as necessary.
Provides guidance and support in achieving business growth, customer satisfaction, and profitability.
Executes on the strategies to grow both consumer and business credit card portfolios.
Monitors and reports on the performance of credit card products, providing insights and recommendations for improvement.
Spearheads initiatives to attract new credit card customers by analyzing acquisition metrics such as the number of new credit card accounts opened, the cost per acquisition, and the approval rate of credit card applications.
Works with Marketing to design and execute targeted marketing campaigns to optimize these metrics.
Monitors and enhances customer engagement by overseeing the activation and usage of credit cards by tracking key metrics like the activation rate of new cards, the average transaction value, the number of transactions per account, and the overall spend volume.
Provides recommendations to increase card usage and customer engagement through effective communication and promotional activities.
Partners with Marketing to develop and implement comprehensive promotional campaigns to enhance customer engagement and loyalty.
Serves as a subject matter expert and represents and advocates for business needs, ensuring project deliverables align with technical requirements, company policies, and legal standards while providing expert guidance and support to project teams.
Manages the product lifecycle, including product development, pricing, and promotions.
Analyzes market trends and competitor offerings to identify opportunities for growth.
Ensures compliance with all regulatory requirements and internal policies.
Collaborates with credit card product managers, marketing, sales, customer service teams and IT support staff to enhance product offerings and customer experience.
Operates within approval limits for Lending Authority & Risk Limits for Consumer loans.
Performs additional duties as assigned by the VP, Consumer & Indirect Lending.