Role Summary/Purpose: The Goldmind Production Team Lead is dedicated to overseeing a highly skilled team of designers focused on lower-tier creative projects and tasks. The ideal candidate will drive design excellence, foster high performance and champion best practices throughout the production pipeline. This role is critical in building strong partnerships across creative leaders and project managers, ensuring seamless project alignment, efficient workflow and impactful delivery. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Oversee day-to-day creative production tasks, including asset resizing, adaptation, and updates, ensuring accuracy and adherence to brand standards. Drive the team to consistently meet deadlines while maintaining high quality and brand consistency across all deliverables. Collaborate closely with Associate Creative Directors (ACDs) and production coordinators to clarify project direction, acting as the creative quality assurance and ensuring effective translation of design intent. Identify skill gaps within the team, provide targeted training, and foster a culture of knowledge sharing to enhance overall team capability. Track and analyze key production metrics to monitor team productivity and quality, regularly reporting trends and insights to leadership to inform success measures and continuous improvement. Support seamless communication and coordination across creative leaders and project management to ensure alignment on goals, scope, and resource allocation. Work collaboratively with the production coordinator to manage project intake, task assignments, milestone tracking, and ensure on-time delivery of creative assets. Serve as the go-to senior creative resource for resolving cross-functional design challenges and making informed decisions that support broader team objectives. Perform other duties and/or special projects as assigned.