AVP Consumer Lending - ON SITE

CONNEX CREDIT UNION INC•North Haven, CT

5h•Onsite

About The Position

The Assistant Vice President (AVP) of Consumer Lending is responsible for providing strategic leadership, operational oversight, and strong people management for the Consumer and Home Equity lending functions. This role ensures the consistent delivery of high-quality service, sound underwriting, efficient loan processing, and adherence to regulatory and internal control standards. The AVP drives continuous process improvement, fosters a culture of accountability and engagement, and supports organizational goals through effective execution of lending strategies.

Requirements

Bachelor’s degree in business, finance, or related field preferred; equivalent experience considered.
5–7 years of experience in consumer or mortgage lending, including underwriting and processing.
3+ years of leadership or supervisory experience required.
Strong knowledge of consumer and home equity loan products, lending regulations, underwriting standards, and compliance requirements.
Demonstrated ability to lead, develop, and motivate staff.
Excellent communication, analytical, and decision-making skills.
Proven track record of driving process improvement and operational efficiency.

Responsibilities

Lead, coach, mentor, and develop a high-performing team of Consumer and Home Equity Loan underwriters and processors.
Conduct ongoing performance evaluations, create development plans, and foster an engaged, knowledgeable, and service-oriented department.
Promote a collaborative environment focused on operational excellence and professional growth.
Ensure timely, accurate, and compliant processing, underwriting, and closing of consumer and home equity loans.
Maintain the highest level of internal control, risk mitigation, and quality assurance throughout the loan lifecycle.
Monitor daily workflow to balance productivity, service-level expectations, and resource utilization.
Maximize the effectiveness of lending policies, procedures, and processes to ensure compliance with regulatory guidelines and organizational standards.
Oversee audits, quality reviews, and corrective action plans to maintain strong risk management practices.
Ensure staff are trained and current on lending regulations, credit policies, and compliance requirements.
Provide vision and leadership in identifying opportunities to streamline processes, enhance member service, and increase operational efficiency.
Lead continuous improvement initiatives using data, metrics, and feedback to refine workflows and remove inefficiencies.
Collaborate with cross-functional teams—including Operations, IT, Compliance, and Member Service—to optimize end-to-end lending performance.
Champion a high-quality service culture that supports the credit union’s mission and delivers an exceptional lending experience.
Resolve escalated issues and partner with internal teams to ensure seamless communication and service.