AVP, Commercial Card Client Service Specialist

MUFG•Tampa, FL

23h•Hybrid

About The Position

We're looking for a Commercial Card Specialist to act as the key service points of contact for Commercial Card’s external and internal customers. Support will require both proactive and reactive client engagement. The CCSs receive inquiries from Program Administrators in need of information, credit limit changes, account set up, misapplied payments, fraud support and other service-related items, through problem resolution. They ensure that issues are addressed appropriately, accurately and in a timely fashion. In addition, they will participate in third party partner meetings, regarding general updates or outstanding client issues. They will work in partnership with the assigned Card Relationship Manager(s), Card Implementation Manager(s) and Treasury Relationship Manager(s) partners to ensure an optimal service experience. Strong organizational and communication skills are critical.

Requirements

4 -6 years of experience in commercial card, transaction banking, or customer support
TSYS (TS2) experience
Strong organizational and communication skills
Ability to travel as needed
Bachelor's Degree

Responsibilities

Participate on a team of Commercial Card Specialist assigned to support Commercial Card’s clients, where focus is to protect and grow client relationships
Interfaces with target clients & internal service partners to advocate client needs and solutions
Uses product knowledge to resolve challenging client issues and conduct root cause analysis
Act as a dedicated client service support
Ensure risk/compliance guidelines are followed at all times
Understand the client impact of any changes in our processes and procedures
Demonstrate a commitment to, implement, and follow policies and procedures that support the Bank’s Risk Vision. Further a culture of risk and compliance discipline, which includes, but is not limited to, maintaining compliance with Bank and business process-related policies and procedures, exhibiting a strong understanding of the risks associated with the employee’s position, escalating issues of risk concern to management, and maintaining appropriate data integrity and confidentiality with regard to all customer files, customer information and business transactions.