AVP, Client Service Manager

Synchrony Bank • Costa Mesa, CA

268d • $75,000 - $130,000 • Remote

About The Position

The principal responsibilities of the Client Services Manager will be to partner with VP, National Account Manager & VP, Strategic Account Manager, to maximize client sales growth, assist with provider training, and address customer/merchant service concerns within their dental book of business. We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Requirements

• Bachelor's degree in Business, Marketing, Finance or related field
• Minimum two years business experience in client facing experience in sales, marketing, client development or operations management capacity
• Excellent analytical skills
• Experience using Excel, PowerPoint and salesforce.com
• Willingness to travel occasionally including some overnights and weekend

Nice To Haves

• Experience in financial services lending
• Industry specific experience and knowledge within Dental, Veterinary or Cosmetic market
• Prior experience in a role working directly with large clients
• Experience delivering high touch customer service
• Highly motivated with ability to handle multiple tasks and deliver on deadlines
• Demonstrated training experience and ability
• Proven track record of accountability and solid follow-up skills
• Experience with SYF systems including; Rapid, FDR, Nintex, Salesforce and Provider Center

Responsibilities

• Establish excellent working relationships and partnerships with key client contacts
• Participate in client strategy sessions to support action plans to meet client and business goals
• Collaborate with internal cross-functional teams to bring VOC on behalf of client
• Assist with product & technology launches
• Partner with NAM/SAM on execution of all client strategic initiatives
• Support client training processes by collaborating with training team
• Support promotional planning and implementation
• Assist in client escalation and resolution process leveraging SYF systems
• Collaborate with enrollment team to assist with onboarding of practices
• Facilitate and develop client reporting packages and analysis to identify opportunities and action plans
• Assist client with cardholder issues and/or disputes

Benefits

• Salary range of 75,000.00 - 130,000.00 USD Annual
• Eligible for an annual bonus based on individual and company performance

What This Job Offers

• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree