AVP, Claims

CNA Insurance • Downers Grove, IL

1d • $152,000 - $242,000 • Hybrid

About The Position

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Officer-level role responsible for leading a Liability Claims operation. This position contributes to the development of strategic objectives for General Liability, aligned with the company’s broader priorities. Ensures consistent execution of claims-handling practices and leads ongoing operational initiatives and continuous improvement efforts. Accountable for overall quality, customer service delivery, and productivity for the line of business. Partners with internal and external stakeholders and may have regional or national scope. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Leads the claims operation for General Liability and has full accountability for implementing strategic objectives to ensure the effective and efficient delivery of claims services and achievement of short term business results for area(s) of responsibility. Provides leadership and direction and has full management accountability for all members of the team with an emphasis on developing both technical and leadership skills, maximizing employee engagement and succession planning in accordance with the company's talent management programs. Drives for a superior customer experience and continuous improvement through the development and implementation of claims and company initiatives involving human capital, processes and technology. Partners with senior leadership to develop and implement claims-handling protocols, business strategies, and key priorities; regularly evaluates performance against goals and holds self and team accountable for results. Applies insights from data analytics to effectively manage operation and identify and address efficiency and effectiveness opportunities. Manages expenses for General Liability Claims by following claims handling protocols, effectively managing productivity and use of external resources, leveraging technology and using data analytics to analyze trends and maximize organization performance. Builds and maintains collaborative relationships with internal and external business partners (including Operations, Underwriting, Actuarial, and Risk Control) and regularly shares claims outcomes, trends, legal developments, and other relevant business updates. Contributes to the development and execution of a comprehensive communication plan that shares and reinforces key information through multiple channels (e.g., regular group meetings, one-on-one discussions, and other available formats). Develops and delivers executive-level operational summaries and presentations to senior leadership. Protects company assets and reputation by ensuring compliance with applicable state/territory regulations and requirements, and by identifying emerging issues and trends that may significantly impact claims practices and procedures. Leads and/or participates in special projects and may represent the company at industry events. Performs additional duties as assigned. Reporting Relationship Typically VP and above Skills, Knowledge and Abilities Champions CNA with an advanced understanding of the company’s differentiating position in the industry, CNA’s products and services, as well as a working knowledge and understanding of competitors products and services. Leadership, integrity, professionalism and talent management skills with a demonstrated ability to engage a diverse team. In-depth technical expertise in line of business. Strong business acumen, knowledge of insurance and claims principles, practices and procedures and working knowledge of finance and accounting functions. Ability to drive results by identifying, and creatively resolving complex problems within scope of responsibility. Ability to effectively interact and collaborate with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment. Excellent communication skills and customer service experience, with demonstrated ability to succinctly present to senior management. Demonstrated ability to effectively use data analytics to make informed business decisions affecting area of responsibility. Demonstrated experience leading through ambiguous and challenging business problems and managing through change. Knowledge of Microsoft Office Suite and other business-related software. Ability to model CNA's leadership behaviors. Education and Experience Bachelor’s degree with Master’s or J.D. preferred or equivalent experience. Typically a minimum of ten years of related work experience, with five years management experience. Applicable certifications or professional designations preferred. #LI-LG1 #LI-Hybrid In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $152,000 to $242,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work. At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.

Requirements

• Champions CNA with an advanced understanding of the company’s differentiating position in the industry, CNA’s products and services, as well as a working knowledge and understanding of competitors products and services.
• Leadership, integrity, professionalism and talent management skills with a demonstrated ability to engage a diverse team.
• In-depth technical expertise in line of business.
• Strong business acumen, knowledge of insurance and claims principles, practices and procedures and working knowledge of finance and accounting functions.
• Ability to drive results by identifying, and creatively resolving complex problems within scope of responsibility.
• Ability to effectively interact and collaborate with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment.
• Excellent communication skills and customer service experience, with demonstrated ability to succinctly present to senior management.
• Demonstrated ability to effectively use data analytics to make informed business decisions affecting area of responsibility.
• Demonstrated experience leading through ambiguous and challenging business problems and managing through change.
• Knowledge of Microsoft Office Suite and other business-related software.
• Ability to model CNA's leadership behaviors.
• Bachelor’s degree with Master’s or J.D. preferred or equivalent experience.
• Typically a minimum of ten years of related work experience, with five years management experience.

Nice To Haves

• Applicable certifications or professional designations preferred.

Responsibilities

• Leads the claims operation for General Liability and has full accountability for implementing strategic objectives to ensure the effective and efficient delivery of claims services and achievement of short term business results for area(s) of responsibility.
• Provides leadership and direction and has full management accountability for all members of the team with an emphasis on developing both technical and leadership skills, maximizing employee engagement and succession planning in accordance with the company's talent management programs.
• Drives for a superior customer experience and continuous improvement through the development and implementation of claims and company initiatives involving human capital, processes and technology.
• Partners with senior leadership to develop and implement claims-handling protocols, business strategies, and key priorities; regularly evaluates performance against goals and holds self and team accountable for results.
• Applies insights from data analytics to effectively manage operation and identify and address efficiency and effectiveness opportunities.
• Manages expenses for General Liability Claims by following claims handling protocols, effectively managing productivity and use of external resources, leveraging technology and using data analytics to analyze trends and maximize organization performance.
• Builds and maintains collaborative relationships with internal and external business partners (including Operations, Underwriting, Actuarial, and Risk Control) and regularly shares claims outcomes, trends, legal developments, and other relevant business updates.
• Contributes to the development and execution of a comprehensive communication plan that shares and reinforces key information through multiple channels (e.g., regular group meetings, one-on-one discussions, and other available formats).
• Develops and delivers executive-level operational summaries and presentations to senior leadership.
• Protects company assets and reputation by ensuring compliance with applicable state/territory regulations and requirements, and by identifying emerging issues and trends that may significantly impact claims practices and procedures.
• Leads and/or participates in special projects and may represent the company at industry events.
• Performs additional duties as assigned.

Benefits

• CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
• For a detailed look at CNA’s benefits, please visit cnabenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 1,001-5,000 employees