AVP, Claim - Trainer

Chubb External

83d

About The Position

The AVP – Field Property Training and Onboarding Manager is responsible for overseeing the onboarding process of new hires in the property insurance sector. This role involves working closely with hiring managers to coordinate necessary IT, systems, and equipment for new employees. The manager will provide comprehensive training on Personal Lines Homeowners policies, ensuring that new Field Adjusters are equipped with the knowledge and skills to handle property claims uniformly and effectively. Additionally, the manager will collaborate with the CTO and Compliance team to address regulatory matters and improve training programs based on identified areas of opportunity.

Requirements

• Strong Property Insurance claims background in both personal and commercial lines.
• Compliance and regulatory experience in all 50 states.
• Strong knowledge and interpretation of Personal Lines Homeowners and Commercial coverage forms.
• Training and supervisory experience.
• Experience with claim platforms such as Vision, Connect, ABIZ, PLS.
• Proven track record of data-driven management using tools like Talent Portal, XactAnalysis, Athenium, ClaimSmart.

Responsibilities

• Liaison for all onboarding of new hires, coordinating with hiring managers on IT, systems, and equipment.
• Provide uniform, initial coverage training on all Personal Lines Homeowners policies, including common endorsements and contracts.
• Ensure uniform handling of Property Claims by newly hired Field Adjusters, including templates and best practices.
• Coordinate with the CTO and Compliance team on regulatory matters and property best practices.
• Track progress and proficiency of Field Teams to identify areas for improvement and formulate recommendations.
• Develop additional training programs in collaboration with the CTO and team.

What This Job Offers