About the position
The Chief of Staff (“the CoS”) is an important role, enabling the Chief Communications, Marketing, and Corporate Social Responsibility Officer (CCMCSRO) to work most effectively with internal and external stakeholders and fulfill his/her commitments to our company. This is not an administrative role; it is a strategic and facilitative one that requires a combination of focus, confidentiality, and flexibility, as well as a willingness to play an active, behind-the-scenes role. The CoS plays a pivotal role in the day-to-day operations of the office of the CMCSRO, ensuring the seamless execution of strategic initiatives. This role serves as the key operational partner to the CMCSRO, managing both internal and external communications needs, aligning stakeholders, and driving strategic alignment across the communications, marketing and Corporate Social Responsibility teams. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation, and strong analytical skills.
Responsibilities
- Preparation for, and facilitation of, 'critical path' CCMCSRO meetings with executive leadership, Board of Trustees, current or potential partners, government officials, and peer executives.
- Coordination/orchestration of projects or commitments that directly involve the CCMCSRO and direct reports.
- Independent leadership, coordination and orchestration of special projects or commitments related to CCMCSR Officer's ELT and Board of Trustees responsibilities.
- Partnering with Corporate Communications to coordinate the development of draft executive thought leadership communication on behalf of the CCMCSRO.
- Proactive identification of issues that could impact the successful execution of the CCMCSRO's commitments.
- Support the division's senior leadership team's communications with the CCMCSRO.
- Oversee the CMCSR division's employee engagement strategy, including the creation of an annual strategy and engagement survey.
- Plan and manage the weekly CMCSR SLT meetings, ensuring structure, time for ideation and alignment with run-the-business goals for the division.
- Develop background materials for meetings.
- Monitor and address issues that may arise across the communications, marketing and CSR spectrum.
- Provide leadership and support to cross-functional teams on priority initiatives.
- Attend meetings, capture major action items, and work with executive team to ensure follow up.
- Develop and maintain an inventory of critical path projects in which the CCMCSRO is especially interested.
- Create inventory of upcoming communication events.
- Create, maintain and leverage a relationship mapping of the CCMCSRO and the company's key external relationships.
- Prepare follow up correspondence for internal and external meetings.
- Conduct fact checking in support of all communications.
- Represent the CCMCSRO in outside forums that the CCMCSRO cannot attend.
Requirements
- Bachelor's degree is required with minimum of 10 years related work experience.
- Experience in crisis management and issue resolution, with a keen understanding of brand and reputation protection.
- Minimum two year commitment to the role that may prepare the incumbent for a more general management role at Blue Cross NC.
- Results/action-oriented with exceptional project management skills.
- Organizational and political agility; well-developed negotiation skills.
- Strong strategic/financial analysis skills.
- In lieu of degree, 12+ years of experience in related field.
Benefits
- Annual Incentive Bonus based on corporate goal achievement and individual performance.
- 401(k) with employer match.
- Paid Time Off (PTO).
- Competitive health benefits and wellness programs.
