AVP, Change Manager
About The Position
As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions. Job Description Are you looking for your next opportunity? Sompo has a unique opportunity for an AVP, Change Manager in our Operations Implementation and Change team. The Change Manager will facilitate end- to- end business and functional leaders to implement business readiness plans for a variety of insurance underwriting technology and process improvement change initiatives with a heavy emphasis around Guidewire Policy Center. This role will collaborate with IT Project Managers, Product Owners and Business Analysts to manage end- to- end business resources for planning, estimating, implementing, and measuring results to ensure delivery on-schedule and on-budget. End-to-end resources in scope may include Underwriting Operations; Billing & Collections; Financial and State Reporting; Ceded Reinsurance; and Claims. Location: This position can be based out of any of our Sompo office locations. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you’ll be doing:
Requirements
- Excellent communication, presentation, documentation skills. Ability to communicate with all levels of the organization including technical staff, business users and executives.
- Ability to multi-task in a fast- moving environment
- Accurate, analytical and attention to detail
- Big picture and customer service focused
- Experience participating in IT related projects
- Advanced Microsoft Skills including Visio, SharePoint, Excel and Powerpoint
- 5+ years Insurance Operations, Project Management or Business Analysis Experience
Nice To Haves
- Guidewire Policy Center and other Guidewire product experience is a plus
- Project Management experience or certification is a plus
Responsibilities
- Implement business plans for technology and other operational process initiatives to ensure adequate integration of required skills, including business and function knowledge, change management, training, communications, business analysis, etc. Specifically ensure effective collaboration across all teams
- Provide thought leadership and oversee plans to ensure business satisfaction and adoption with technology and operations initiatives
- Manage and prioritize User Acceptance Testing (UAT) plans by identifying resources and timelines
- Partner with IT for planning and status meetings
- Develop business user communications, and provide Stakeholder and Project Management Office updates
- Function as the escalation path for business issues and decisions to support IT projects
- Change champion for new technology and process adoption
- Track metrics and measures of business/operational success
- Create and maintain RAID log and escalate business related issues
- Build and manage business go live cut over plans following playbook template including user training, communication plans and conversion shells to minimize business interruptions
- Identify lessons learned for continuous improvement to implementation playbook
- May have direct or matrix management responsibilities over subject matter experts (SME)
Benefits
- Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
- Pharmacy benefits with mail order options
- Dental benefits including orthodontia benefits for adults and children
- Vision benefits
- Health Care & Dependent Care Flexible Spending Accounts
- Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
- Company-paid Disability benefits with very competitive salary continuation payments
- 401(k) Retirement Savings Plan with competitive employer contributions
- Competitive paid-time-off programs, including company-paid holidays
- Competitive Parental Leave Benefits & Adoption Assistance program
- Employee Assistance Program
- Tax-Free Commuter Benefit
- Tuition Reimbursement & Professional Qualification benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
