AVP, Business Solutions - Property & Casualty

Nationwide

6d•$154,000 - $290,000•Remote

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Addendum: AVP, Business Solutions - Property & Casualty (Service Operational & Transactional) Key Responsibilities: Design, implement and optimize policy servicing workflows across front-end and in-process experience Conduct customer research and analyze behavior to inform experience design. Convert insights into strategic design decisions that shape requirements and solution architecture. Ensure all enhancements include reporting capabilities to measure KPI’s and track performance against business objectives. Create and test interactive prototypes to iterate quickly and refine designs. Deliver scalable technology solutions aligned with business goals. Partner with IT and third-party vendors to plan and execute build activities. Ensure compliance, data integrity, and security in all solutions. Implement quote versioning and personalization for tailored customer experiences. Generate functional, appealing features that address user needs and improve overall experience. Perform ongoing data and process analysis to uncover insights, monitor performance, and propose enhancements. Stay current with technology and design trends to maintain modern, scalable solutions. Collaborate with stakeholders, designers, and developers to gather requirements, validate designs, and deliver a seamless end-to-end experience. Manage backlog, including prioritization, grooming, and roadmap alignment. Present design approaches, insights, and trade-offs to stakeholders; advocate for solutions aligned with business goals. Document processes, requirements, and design specifications for reference and communication. Please Note: This position is open to working remotely in the United States. Job Description Summary The Personal Lines Business Solutions Integration team bridges strategy and execution to transform the business. We align capabilities with industry trends, partner throughout PL to integrate process improvements with technology, and deliver technical solutions that enable change – modernizing how we work and serve. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you! As an AVP you will be responsible for setting the strategic direction for your area, establishing objectives and key results, including goal-setting framework that helps business and technology set objectives and track outcomes. Define, track and work with teams to implement and participate in periodic business reviews to business evaluate progress towards objectives and help ensure that all teams are aligned with the overall strategic direction of Personal Lines and our business partners.

Requirements

Bachelor’s degree in business, computer science, insurance, or related field. BS/BA degree.
15 years of Personal or Commercial lines in various roles of increasing responsibility.
5+ years in a leadership capacity at an executive level.
Deep knowledge and understanding of program and project management, change leadership, and claims operations.
5 years leading in a technology environment preferred.
Ability to execute and influence across different business units and with leaders of varying authority levels.
Demonstrated success with large scale operational, project execution with sustained change and improved business results.

Responsibilities

Sets strategic direction and priorities for areas within your responsibility to meet ever changing customer demands and increase customer centricity.
Formulates, prioritizes and negotiates technology strategy with enterprise and shared service business partners in support of strategic imperatives to advance digital capabilities and non-digital access points
Work closely and in cooperation with Business partners, Technology teams and thought leaders to identify areas of opportunity, introduce new capabilities, and root cause analysis / problem solving efforts that effectively maintain high levels of customer satisfaction.
You'll direct the activities and staff responsible for providing business performance management, requirements for changes and enhancements, testing and implementation of forward-facing and meaningful business transformation plans.
Oversees projects and initiatives aimed at advancing our highest priority projects that advance the overall Pl strategy (Tier 1, Tier 2), to ensure appropriate scope, quality of applications, and proper management of schedule, cost control and alignment with approved corporate architecture.
Partners with business technical leaders and field operations to develop workflows, systems applications, and processes that meet business needs.
Serve as a strategic advisor to senior leadership, providing insights and guidance that influence business decisions and drive alignment with Personal Lines (PL) objectives.
Own budget accountability for technology initiatives, ensuring financial stewardship and prioritization of investments that enable business outcomes.
Partner with Technology teams to deliver solutions that enhance operational efficiency, customer experience, and long-term growth.
Ensure all initiatives align with PL strategy, leveraging OKRs and QBRs and Milestones to measure impact, track progress, and maintain transparency on performance.
Champion cross-functional collaboration, fostering strong relationships between business and technology to accelerate transformation and innovation.
Provides leadership, coaching, development and evaluation of direct reports.
Design, implement and optimize policy servicing workflows across front-end and in-process experience
Conduct customer research and analyze behavior to inform experience design.
Convert insights into strategic design decisions that shape requirements and solution architecture.
Ensure all enhancements include reporting capabilities to measure KPI’s and track performance against business objectives.
Create and test interactive prototypes to iterate quickly and refine designs.
Deliver scalable technology solutions aligned with business goals.
Partner with IT and third-party vendors to plan and execute build activities.
Ensure compliance, data integrity, and security in all solutions.
Implement quote versioning and personalization for tailored customer experiences.
Generate functional, appealing features that address user needs and improve overall experience.
Perform ongoing data and process analysis to uncover insights, monitor performance, and propose enhancements.
Stay current with technology and design trends to maintain modern, scalable solutions.
Collaborate with stakeholders, designers, and developers to gather requirements, validate designs, and deliver a seamless end-to-end experience.
Manage backlog, including prioritization, grooming, and roadmap alignment.
Present design approaches, insights, and trade-offs to stakeholders; advocate for solutions aligned with business goals.
Document processes, requirements, and design specifications for reference and communication.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire