AVP, Branch Manager

Centreville Bank•West Warwick, RI

14h

About The Position

This position is responsible for developing and executing the branch sales strategy within the framework of the Bank’s overall strategy and operational objectives. The Branch Manager develops and manages business and consumer relationships while providing an exceptional customer experience in and out of the branch. The Branch Manager develops and leads a team of employees to ensure the Banks sales, service and operational requirements are met. The Branch manager should lead and motivate staff and provide an atmosphere where innovation and creativity are encouraged. Key Accountabilities Provide a description of the key accountabilities that the position is responsible for. ·Develop and execute a branch sales strategy within the framework of the Bank’s overall strategy and operational objectives. Develop and maintain a network within the community to enhance the visibility of the Bank and to build a strong referral source for new business. Possess a clear strategy for developing and maintaining new and existing small business and consumer relationships. Possess the critical thinking skills to negotiate and close business to meet the needs of the customer and branch sales targets in defined market and business segments. Manage the customer experience from beginning to end. Be an expert in all Retail Bank products and services, and understand bank products and services outside of retail banking. Initiate conversations with customers to create needs based sales opportunities. Assist customers in opening accounts, preparing consumer loan applications, closing consumer loans and adding additional service products. Understand other Bank business lines and make referrals where appropriate. Coach and develop branch staff to understand the products and services in all Bank business lines. Train branch staff to recognize needs based sales opportunities and close on said opportunities. Create a culture of consistent excellent customer service within the Branch that focuses on effective problem resolution and empowers our customers to achieve financial success. Plan and oversee outbound sales calls by branch employees to prospective and existing customers. Coach branch staff in career development within the framework of the retail career path. Develop individual sales goals for each staff member within the framework of the overall branch goal. Ensure branch operational integrity and that all staff members understand and comply with bank policies and procedures. Prepare and deliver staff performance evaluations that contain accurate and relevant information on employee performance including strengths and challenges during the review period. Maintain staffing schedules to provide appropriate coverage at all times. Comply with all Retail and Bank policies, procedures and regulations. Meet expectations for attendance and punctuality. Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound and satisfactory audits are achieved. Assist in training, implementation, and adherence to new policies and procedures. Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Requirements

Bachelor’s degree (or equivalent experience) required
3 to 5 years of business development experience and proven leadership capabilities required.
Ability to lead by example and project the vision and image of Centreville Bank.
Extensive knowledge of current banking environment procedures and regulations.
Ability to coach, manage staff and lead sales activities.
Extensive knowledge of Bank products, services, policies and procedures.
Ability to multitask.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, comply with all Federal and State Regulations as well as internal banking procedures.
This position requires the employee to be registered as a mortgage loan originator with the National Mortgage Licensing System and Registry (NMLS).
Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Will be expected to write routine reports and correspondence.
Expected to speak effectively before groups of customers or employees.
Possess the ability to travel from branch to branch to work at any Centreville Bank location.
Travel is required for training and meetings; must be able to work at any Centreville Bank location as assigned.
The hours requested to work may require nights and weekends.
Possess the ability to calculate figures and amounts such as interest, percentages and discounts.
Possess the ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Basic knowledge of Microsoft Word and Excel.

Nice To Haves

Experience preferably in a Retail Banking environment.

Responsibilities

Develop and execute a branch sales strategy within the framework of the Bank’s overall strategy and operational objectives.
Develop and maintain a network within the community to enhance the visibility of the Bank and to build a strong referral source for new business.
Possess a clear strategy for developing and maintaining new and existing small business and consumer relationships.
Possess the critical thinking skills to negotiate and close business to meet the needs of the customer and branch sales targets in defined market and business segments.
Manage the customer experience from beginning to end.
Be an expert in all Retail Bank products and services, and understand bank products and services outside of retail banking.
Initiate conversations with customers to create needs based sales opportunities.
Assist customers in opening accounts, preparing consumer loan applications, closing consumer loans and adding additional service products.
Understand other Bank business lines and make referrals where appropriate.
Coach and develop branch staff to understand the products and services in all Bank business lines.
Train branch staff to recognize needs based sales opportunities and close on said opportunities.
Create a culture of consistent excellent customer service within the Branch that focuses on effective problem resolution and empowers our customers to achieve financial success.
Plan and oversee outbound sales calls by branch employees to prospective and existing customers.
Coach branch staff in career development within the framework of the retail career path.
Develop individual sales goals for each staff member within the framework of the overall branch goal.
Ensure branch operational integrity and that all staff members understand and comply with bank policies and procedures.
Prepare and deliver staff performance evaluations that contain accurate and relevant information on employee performance including strengths and challenges during the review period.
Maintain staffing schedules to provide appropriate coverage at all times.
Comply with all Retail and Bank policies, procedures and regulations.
Meet expectations for attendance and punctuality.
Responsible for the general maintenance of the facility.
Ensure that all security procedures are strictly followed, branch is operationally sound and satisfactory audits are achieved.
Assist in training, implementation, and adherence to new policies and procedures.
Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.