AVP Banking Center Mgr

First Bank•Matoaca, VA

About The Position

The purpose of AVP/Banking Center Manager position is to provide leadership to the staff, foster a positive environment, ensure the highest level of service, and to continually increase sales performance of their branch office. This is a key role within Retail Services, as the AVP is responsible for their Banking Center’s performance and success. To ensure that their branch is performing at an exceptional level, Banking Center Managers must be results driven and customer focused, possess strong sales and service skills, be actively involved in the community, and have expert knowledge of every aspect of branch operations.

Requirements

Bachelor’s degree or equivalent experience
Prior management experience as a banking center manager or other leadership role
Supervisory/HR training
Strong knowledge and understanding of bank deposit operations, lending activities, and other related consumer banking services
Excellent written and oral communication skills, analytical and problem-solving skills
Excellent customer service skills
Strong sales and business development experience and training
Familiarity with banking laws, regulations, and branch security protocols
Each manager should possess well refined verbal and written communications skills to effectively manage the branch.
Effective communication with subordinates, management, and customers will greatly impact the success of the branch.
Proficiency in the above listed “training” requirements will be expected of each Branch Manager.
Approximately 40 - 50% of the workday is comprised of being at a desk facilitating customer service, branch operations, etc.
The remaining time is spent greeting customers, developing business via customers calling efforts, and assisting other branch staff.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required.

Responsibilities

Oversee and guide banking center staff in their day-to-day operations and tasks
Lead sales efforts, both inside and outside the Banking Center.
Make regular business development calls to solicit new business and further enhance relationships with existing clients
Effectively communicate and work with staff through training, coaching, development and motivation in order to continually increase branch performance and ensure a high level of service
Actively participate in the community to ensure the company and the branch are visible and continue to have a strong positive image
Identify areas of improvement and implement corrective actions that meet challenges and leverage growth opportunities
Share knowledge with other branches and Retail Management on effective practices, competitive intelligence, business opportunities and needs
Monitor market conditions and provide reports on market changes and penetration
Oversee general condition and maintenance of the Banking Center, ensuring safety and security of customers, employees and branch assets
Possess a strong knowledge of the company’s products and services
Monitor and control all branch expenditures, including staff salary expense.
Reporting to work on time and on scheduled day at your scheduled location.
Face-to-face interaction with co-workers and the ability to work in a team environment.