AVP, B2B Digital Product Owner

Synchrony•Olde West Chester, OH

21h•Hybrid

About The Position

Role Summary/Purpose: The B2B business delivers $2B+ in Net Income to Synchrony and provides comprehensive financing solutions to hundreds of thousands of active merchants and providers in 20+ markets. The B2B products offered to our merchants and providers are delivered through a variety of digital platforms and channels. Synchrony is seeking an experienced Digital Product Owner to lead the development and implementation of new features and capabilities into the digital merchant and provider channels. The ideal candidate will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the Vice President, B2B Digital Program Manager. Our Way of Working We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.

Requirements

Bachelor's degree or in lieu of a degree; high school diploma/GED and 6+ years of Project Management experience
Minimum of 3 years of project management experience, preferably in Digital or Marketing disciplines
Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles
Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles
Employees, level 8 or greater, must have at least 18 months’ time in position before they can post
All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations)
Legal authorization to work in the U.S. is required

Nice To Haves

2+ years of experience managing B2B digital products and/or platforms
2+ years of experience as an Agile Product Owner or Scrum Master, in a Product Owner role
Agile Product Owner (CSPO) or Scrum Master (CSM) or comparable certification
Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment
High energy, self-motivated, with strong communication skills (verbal and written)
Product Management and / or Business Analyst experience
Passion for learning about new technologies and identifying ways to drive innovation
Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners.
Strategic thinker with ability to develop and implement actionable plans to drive business results
Strong project management experience with a record of delivering on time and across functions
Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications
Consumer finance and/or retail marketing experience with an understanding of core financial drivers

Responsibilities

Oversight and leadership of the wing-to-wing feature development cycle including build, test, launch, and performance metrics
Partner with key stakeholders (Product Management, TechOps, Legal, Compliance, and Credit) to identify, develop and prioritize new product features and the pathway to market delivery
Prepare for and actively participate in PI planning events, ensuring features are groomed and the team has clear direction on priorities/objectives
Lead projects in Scaled Agile development methodologies - define story acceptance criteria, manage and prioritize the team backlog, collaborate with the Release Train Engineer, Scrum Master, System Architects, developers and other subject matter experts and contribute to the overall team vision and roadmap
Work with system architect/engineering to understand Enabler work
Lead product demos and Inspect and Adapt activities
Coordinate user acceptance testing (UAT) with internal stakeholders, and ensure features are signed-off by Business and Legal/Compliance teams as required
Work with internal and external UX and UI partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance
Provide updates to Senior Leaders and other internal and external stakeholders
Partner with internal and external groups to gather market intelligence and user VOC and translate the results into detailed product requirements
Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues
Perform other duties and/or special projects as assigned