AVP, Automation Services

Tower Federal Credit Union-posted 3 days ago

Full-time • Mid Level

Laurel, MD

501-1,000 employees

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The AVP, Automation Services is responsible for leading the planning, development, and implementation of automation solutions across the organization. This role manages a team of automation engineers and analysts, ensuring the delivery of high-quality automation initiatives that improve efficiency, reduce manual effort, and align with enterprise technology standards and strategic objectives. The AVP of Automation Services works closely with business stakeholders, IT leadership, and cross-functional teams to prioritize automation opportunities, standardize best practices, and measure outcomes.

Manages the operation of the Automation Services area to include design, development, and deployment of automation solutions, including RPA, workflow automation, and CI/CD enhancements.
Manages the Automation services area to assure a trained, motivated, professional staff capable of providing the skills necessary to support and accomplish Tower's strategic goals.
Supports the development and execution of enterprise automation strategy, aligning with business objectives and Tower's strategic goals.
Oversees a portfolio of automation projects, ensuring delivery is on time, within scope, and within budget.
Contributes to the growth of TFCU by evaluating and implementing emerging automation technologies (RPA, AI/ML, workflow orchestration, APIs) to drive innovation and efficiency to enhance staff and member utilization of information system capabilities that support Tower's business objectives.
Defines standards, best practices, and governance frameworks for automation development, deployment, and maintenance.
Responsible for hiring, guiding and developing the Automation Services team to ensure a trained and motivated staff. This position provides performance feedback and institutes remedial actions as deemed appropriate in conjunction with the Vice President of Business Systems and Automation.
Ensures compliance with internal controls, data privacy, and regulatory requirements in all automation initiatives.
Collaborates with business leaders to identify opportunities for process improvement and automation as well as IT to integrate automation into primary systems and processes.
Measures and reports the business impact of automation initiatives, including ROI, efficiency gains, and error reduction.
Prepares the department's annual budget for review by the Vice President, Business Systems & Automation.
Serves as a subject matter expert and advisor on automation strategy.
Responds to and follows up on auditor and examiner comments and requests.
Monitors performance of existing automations and oversees maintenance, enhancements, and scaling.
Tests and maintains the disaster recovery plan in conjunction with the IS management team. This includes responsibility for ensuring appropriate backup strategies for Tower's automation services.
Represents Business Systems & Automation in proposals development and reviews of software application enhancements and additions to the Tower infrastructure.
Responsible for the management of vendors to include review of new software vendors, and annual review of critical software vendor relationships in compliance with the Information Security Standards and Procedures.
As a member of the Business Systems & Automation Services management team, may be asked to stand in for any of the other ITS AVPS.

Bachelor's or Master's degree in Computer Science, Engineering, Business or related field with 7-10 years of relevant work experience.
5 years relevant experience managing complex projects.
5 years supervisory or management experience.
Demonstrated experience leading automation projects from concept through implementation.
Or equivalent combination of education and experience
Proficiency with automation platforms and frameworks (e.g., UiPath, Automation Anywhere, Blue Prism, Selenium, Cypress, or workflow tools).
Familiarity with DevOps, CI/CD pipelines, and infrastructure automation (Terraform, Ansible).
Strong understanding of process design, data analysis, and business workflow optimization.
Effectively plans, organizes, and manages resources to achieve specific project goals and objectives.
Ensures projects are delivered on time, within scope, and within budget while maintaining alignment with business priorities and quality standards.
Ability to lead, mentor, and develop technical teams with a collaborative mindset.
Ability to inspire, guide, and develop others to achieve individual and organizational goals.
Excellent communication and stakeholder management abilities.
Ability to explain complex technical concepts to non-technical stakeholders.
Applies deep technical knowledge and creative thinking to develop, implement, and improve systems, processes, and solutions.
Stays current with emerging technologies and industry trends to drive innovation, efficiency, and business value.
Ability to apply analytical expertise to financial and operational data to drive process automation and efficiency improvements.
Builds strong, trusting relationships and works effectively across teams, departments, and organizational levels to achieve shared goals.
Uses communication, credibility, and interpersonal skills to influence outcomes, drive alignment, and foster a cooperative work environment.
Takes ownership of responsibilities and outcomes, demonstrating a strong commitment to achieving goals and delivering high-quality results.
Holds self and others accountable for meeting standards, deadlines, and performance expectations while maintaining focus on organizational priorities.
Must demonstrate knowledge of security strategies related to Tower Application infrastructure.
Ability to create and organize reports that synthesize complex information.
Ability to create and effectively present relevant and readable graphs, charts and presentation materials
Ability to understand and analyze financial and operational data
Ability to read, analyze and interpret contracts, business periodicals, professional journals, government regulations
Ability to write requests for proposals, reports, business correspondence and procedures for a diverse audience
Ability to effectively coach technical and support staff for on the job development and evaluation of performance
Ability to identify cause and effect relationships and promptly evaluate risk vs. potential return.
Ability to take and follow instructions
Ability to initiate and effectively follow through with long and short term planning.
Ability to effectively manage multiple complex projects from initiation to completion (knowledge of project life cycle)
Ability to develop action plans and to organize workload to accommodate competing deadlines.
Ability to work productively and professionally under stress
Ability to provide constructive feedback to others
Ability to effectively negotiate on behalf of the organization
Ability to motivate and influence others to take action
Ability to maintain sensitive and confidential information
Ability to interact effectively and professionally with colleagues and supervisors
Ability to maintain the security levels set forth by Tower for access to all software, networks and operating systems
Has knowledge of and adheres to credit union policies and procedures and all regulations related to the bank Secrecy Act, the USA Patriot Act and OFAC.

All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits.

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