AVP Area Sales Manager

Virginia Credit Union•Roanoke, VA

12d

About The Position

PRIMARY FUNCTION: Leads and coaches branch managers and all branch employees to sales and service excellence. Supports strategic initiatives through effective coaching, operating practices and employee development. Work closely with branch management team to ensure quality performance with compliance, operations, security, branch audits, sales and service. Create and develop key processes to monitor progress i.e. branch employee referral system, cash outages, operational losses and branch audits. Ensure the delivery of high quality service and consultative sales to members. We’re proud of the opportunities, training, benefits and work-life balance we provide to those who help people take their money further, and reach their goals sooner. We strive to provide a culture where employee development, teamwork, integrity, respect and quality of life are the cornerstones of delivering superior member experience. We thank our employees for making us a part of our community’s "Top Workplaces" and are always looking to add people to our team who share our passion for helping members build their finances and confidence. In return, we offer employees a challenging and rewarding work environment and are committed to maintaining an atmosphere that promotes teamwork and continual improvement. Virginia Credit Union is an Equal Opportunity Employer. We've officially merged with Member One Federal Credit Union, now a division of Virginia Credit Union. This merger signifies a step forward in providing our members with a better banking experience and more robust financial products, services, and benefits. Virginia Credit Union employees in the Roanoke and the surrounding area support the Member One division and its members.

Responsibilities

Ensure the delivery of quality service, consultative sales, operating policies and procedures and general human resource functions to include approving requests for new positions, interviewing candidates, resolving employee’s issues, review and writing performance evaluations.
Ensure new hires transition appropriately from training to the branches. Communicate sales and service standards and expectation to all new hires.
Works with SVP of Branch Sales and Service to establish goals and ensure that member service and sales objectives are consistently met by coaching and developing branch staff to achieve results that support our members’ financial goals.
Partner with Branch Managers, Asst. Branch Managers, Teller Managers, MSOS, Internal Audit, Security to assure that all branches meet compliance standards and guidelines.
Oversee assigned branches to ensure that business and member service and sales goals are consistently met
Coach and develop branch managers to results that support strategic initiatives and goals
Observe and coach member interactions with branch staff
Develop skills of branch managers and their staff by partnering with the Training Department to support the business objectives
Design specific “Action Plans” for each branch manager and follow up monthly to track development
Partner with Member Services leadership team to establish goals for branches to support the strategic initiatives
Partner with Member Service leadership team for consistent service, sales and operations across all member delivery channels
Provide effective rewards and recognition to branch staff
Reply to and resolve member complaints
Review various reports for trends (sales performance, service levels, overtime, fee waivers, teller outages, operational outages, audits etc.) and recommended actions/next steps
Participate in branch budget process
Foster and develop partnerships between branch management and all business units
Establish and maintain effective working relationship with branch personnel and other departments throughout VACU
Partner with and accountability to MSOS for branch operations
Complete all required BSA and OFAC training. Report all suspicious activity to Security. Hold staff accountable for compliance with BSA and OFAC policies and procedures by invoking appropriate disciplinary action when violations are discovered; and ensure that all staff complete required training programs.
Other duties as assigned