AVIATION | Passenger Service Agents | $18/hr | Paid Weekly | Part-Time

Trego-Dugan Aviation • Methuen, MA

404d • $37,440 - $39,104

About The Position

The Passenger Service Agent position at Trego/Dugan Aviation is a part-time role focused on delivering exceptional customer service to passengers using charter services. The agent is responsible for processing tickets, checking baggage, and providing information on flight procedures while ensuring compliance with FAA and airline regulations. This role requires a friendly demeanor, attention to detail, and the ability to handle various customer inquiries and situations effectively.

Requirements

• High school diploma or GED.
• Minimum of 2 years of customer service experience or equivalent training.
• Basic computer skills with the ability to type 25 wpm.
• Valid driver's license.
• Ability to read and write English.
• Excellent communication skills.

Nice To Haves

• Sales experience
• Ability to work efficiently under time constraints
• Experience in a fast-paced environment

Responsibilities

• Processing customer tickets and checking baggage.
• Monitoring carry-on baggage for size and quantity.
• Assigning seats and providing information on arrival and departure times.
• Handling denied boarding situations and accommodating customers with vouchers when necessary.
• Ensuring compliance with FAA, airline, and airport regulations.
• Enforcing safety and security measures.
• Assisting customers with special needs during boarding.
• Completing sales reports and other ad hoc assignments as requested.

Benefits

• Paid training
• Paid time off
• On-the-job training
• Employee discount
• Flexible schedule
• Referral program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED