Aviation Operations Program Manager

Dynamic Aviation•Bridgewater, VA

18h

About The Position

At Dynamic Aviation, we solve unique challenges for our customers with innovative aviation solutions. Our focus is on operations that serve, protect, and enhance the lives of families and communities worldwide. Whether modifying aircraft to help protect our service members overseas, performing geographical mapping for scientific research, or working to suppress large wildfires on the West Coast, we serve with integrity and excellence. Location: Bridgewater, VA Position Summary: The Operations Program Manager reports to the Vice President of Flight Operations and is responsible for developing and maintaining excellent customer relations; managing company resources and personnel to effectively execute contract activities; ensuring aircraft, equipment, and personnel comply with all applicable laws, standards, and policies; and ensuring key performance indicators (KPIs) are met and improvement initiatives are pursued and achieved.

Requirements

Demonstrate excellent written and verbal communication skills with external or internal stakeholders across the organization
Demonstrate proven ability to be an effective team leader, able to adapt their leadership and communication styles to lead a diverse group with varied backgrounds and skill sets
Be able to properly prioritize project activity, effectively communicate and manage deadlines, and perform well under pressure in dynamic conditions
Be proficient in Microsoft Suite products (Word, Excel, etc.) and able to quickly learn personnel and finance information systems
Be willing to regularly work outside of regular business hours and on weekends, as customer needs dictate
Be willing to occasionally travel for site visits

Nice To Haves

Possess proficiency in Dayforce, and Pentagon ERP systems
Have knowledge of or expertise in Lean, and Daily Management GEMBA concepts/systems
Possess minimum five years working as an aircraft pilot or A&P technician (or a combination thereof), and three years minimum supervisory experience

Responsibilities

Onboard Customers, to include coordinating with internal and external stakeholders (as assigned or appropriate) to schedule meetings, orient and familiarize customers with processes, and ensure all required documentation is accurate, complete, and filed
Manage Customer Relationships, acting as primary Point of Contact, by regularly communicating with customers to understand their needs and expectations, conducting periodic review meetings, and promptly addressing and resolving any customer concerns or program risks
Manage Assigned Resources, ensuring staffing levels (partner with HR for recruitment /development /retention needs) and aircraft and equipment meet customer needs
Coordinate Team Activity, by scheduling and leading team meetings, assigning tasks and monitoring progress, and fostering a collaborative and productive team environment
Monitor and Manage Team Performance, tracking key performance metrics, ensuring project timelines and key milestones are achieved, and analyzing data to identify trends to provide regular reports and improvement recommendations to leadership
Ensure Compliance and Manage Risk, ensuring operations comply with relevant regulations and company standards by anticipating and identifying operational risks, developing mitigation strategies, and coordinating with the Quality/Safety team to conduct regular audits to validate compliance
Optimize Processes, by analyzing current operational processes, identifying improvement areas, then developing and implementing improvement and waste reducing initiatives, and monitoring and adjusting strategies based on impacts to processes and business
Establish Team Goals which align with strategic goals, leading your team to develop action plans to achieve or exceed key metrics, and monitor progress and adjust plans as needed
Develop Assigned Team Members by providing leadership and clear direction, performing scheduled and unscheduled visits to operational locations, conducting regular performance reviews, providing feedback, identifying training needs, and facilitating professional development opportunities and personal growth
Manage Initiatives, leading and managing strategic initiatives and projects, coordinating cross-functional teams to ensure successful implementation, and tracking project progress and report on outcomes
Resolve Conflicts within the team, mediating disputes and providing support as needed, and implementing strategies to prevent future conflicts
Support Accounting Team by ensuring monthly charges are properly captured, monthly invoices are reviewed, approved, and distributed to customers, and quickly addressing and resolving any discrepancies
Assist in Developing Business by collaborating with Business Development to conduct customer research, understand customer trends and needs, identify opportunities for growth and development, and providing recommendations based on research findings
Other duties as assigned