Aviation Operations Manager, Cabin Services

ABM US • Grapevine, TX

1d • $60,000

About The Position

ABM Industries is seeking a dynamic and experienced Aviation Operations Manager – Cabin Services oversees all aspects of cabin service operations to ensure passenger safety, comfort, and satisfaction. This role includes managing cabin crew, coordinating with cross-functional teams, ensuring compliance with aviation regulations, and driving service excellence..

Requirements

• Minimum of 5 years in cabin services or in-flight operations, including at least 2 years in a supervisory role.
• In-depth knowledge of aviation safety regulations (FAA, TSA, EASA, etc.) and procedures.
• Strong leadership, communication, and problem-solving skills; capable of handling high-pressure situations.
• Customer-focused with excellent interpersonal skills for passenger interaction.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Proficiency in aviation operations software and reporting tools.

Nice To Haves

• Aviation experience is preferred.

Responsibilities

• Lead and manage cabin services operations, including supervision of cabin crew and catering coordination.
• Conduct pre-flight briefings, communicate flight details, weather, and safety updates to crew.
• Ensure strict adherence to FAA (or applicable jurisdiction) regulations and airline safety protocols.
• Oversee in-flight service delivery: meal and beverage provisioning, cabin cleanliness, and entertainment systems.
• Handle passenger concerns and disruptions professionally and efficiently.
• Coordinate with flight deck, ground operations, and catering teams for seamless boarding and turnaround.
• Train, mentor, and assess cabin crew performance, including monitoring certifications and uniforms.
• Prepare reports on service performance, incident reports, and flight irregularities for senior management.

Benefits

• 401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.
• ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits: Staff & Mgmt

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees