Aviation Inside Sales Representative

DHL (Deutsche Post) • Miami, FL

150d

About The Position

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. We are currently hiring an ACS Sales Executive in Miami. The primary duty is to grow ACS revenue by selling ACS services to new and existing customers. Primary customer target will be small and medium sized agents most effectively serviced via telesales. 90% of time will be assigned to soliciting accounts via phone/zoom, with occasional face to face meetings. Responsible for responding to pricing and RFQ requests from assigned customers. Works with internal support team to maximize sales and revenue growth through implementation of new pricing and services. Works as prime consultant to customers on matters relating to network solutions, specialized pricing, and customized solutions.

Requirements

• 3-5 years experience in cargo sales or operations.
• Negotiation skills / experience with the competency to overcome customer objections.
• Strong time management and task prioritization skills.
• Ability / experience to persuade unreceptive or irate customers.
• Comfort using data and reports in a continuous improvement approach, to improve sales effectiveness and ultimately drive revenue share premiums.
• Professional written and oral presentation skills.
• Bi-lingual skills (Spanish / English) strongly preferred.
• College degree a plus.

Responsibilities

• Maintains and increases revenue streams with new and existing accounts.
• Ensures high post-sales satisfaction facilitating positive long-term relationships and high potential for repeat business with customers.
• Responsible for calling on non-buying accounts or obtaining new accounts.
• Manages overall customer relationship including sales development against plan, price offerings, value added selling, and onboarding new business with the operations, finance, and capacity management groups.
• Develops strategies to increase sales via new account sign up and existing account penetration.
• Gathers detailed information about key accounts, identifies decision-makers, understands strategic business challenges and priorities and leads team in analyzing information and prioritizing opportunities critical to accounts.
• Identifies business opportunities, assesses customer needs, and matches these with DHL's ACS (Air Capacity Sales) services to acquire new accounts.
• Use WACD data and DHL ACS tools to identify sales opportunities in assigned territory.
• Working knowledge of network schedules, aircraft capacities, and ULD types.

What This Job Offers

• Career Level: Mid Level
• Industry: Couriers and Messengers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees