Aviation Customer Service Representative

Freeman Jet Center - Acadiana • New Iberia, LA

307d • $15

About The Position

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a benefits package including paid time off, matching 401K, and bonuses along with competitive pay? Then you will love being a valued part of our winning team! The Aviation Customer Service Representative plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Aviation Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced. Celebrating our passion for aviation and providing extraordinary customer experiences, Freeman Jet Center services private aircraft as well as military and commercial aircraft. We thrive in a team environment and are seeking extremely talented employees to contribute to our team at Freeman Jet Center.

Requirements

• Customer service experience preferably in the service industry - 1 year required
• High School Diploma or equivalent
• Excel Data Base experience
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug free employer includes pre-employment and random screening

Nice To Haves

• Bi-lingual preferred

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Freeman Jet Center CSI system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Benefits

• Matching 401k program
• Paid Time Off (PTO)
• Performance-based bonuses

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED