AV Venue Technician

EOS•Menlo Park, CA

1d•$72,000 - $78,000

About The Position

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. As an AV Venue Technician, you will support the installation, maintenance, and troubleshooting of audio-visual equipment in managed venue spaces, broadcast studios, and customer experience centers. This entry-level role works closely with Senior Technicians and System Engineers to provide dedicated support to our client’s in-house AV Operations team.

Requirements

Minimum 2 years’ working knowledge of audio-visual equipment, including lighting, sound, video recording, and data projection.
Experience with technical challenges and problem-solving in an event production environment.
Knowledge of technical event support system architectures and troubleshooting.
Responsive, efficient, excellent customer interaction, and high level of professionalism.
Ability to motivate and focus cross-functional teams to reach challenging goals.
Strong organizational and time management skills; ability to manage multiple priorities.
Eligible, willing, and able to work and travel when required.
Good written and verbal communication skills.
Motivated team player.

Nice To Haves

Experience with internal ticketing systems.
Familiarity with Mac, Linux, and Windows platforms.
Previous experience supporting executive-level events.

Responsibilities

Perform daily maintenance of hardware and software for internal platforms.
Kick off meetings and events (Experience Center & Event Space) with AV/IT support.
Execute monthly preventative maintenance on all hardware.
Utilize remote access tools on Mac, Linux, and Windows systems to control internal platforms.
Communicate effectively with clients to identify needs and evaluate solutions.
Provide onsite support for visitors and executive-level events as needed.
Support event operation technicians with issues relating to event spaces prior to events.
Troubleshoot routing, wiring, and cabling issues.
Complete venue space pre-show equipment sweeps prior to events.
Organize, document, and maintain warehouse inventory, including spare equipment.
Track RMA of serviced equipment.
Document and track status of outgoing and returning service equipment; provide updates to the team.
Maintain periodic system updates and upgrades of equipment.
Act as stand-in support for large and special events.
Work with an internal ticketing system to document all issues.
Operate cross-functionally within the team to support audio, video conferencing, and projection.
Create and maintain team documentation as needed.
Track issues to isolate trends; coordinate with engineering teams and third-party vendors to resolve.
Train operations team on usage of systems and applications.