AV Technician

Rl Carriers • Ocala, FL

149d

About The Position

The position involves performing upgrades and maintenance of network and AV infrastructure while anticipating and addressing potential system issues. The individual will serve as a primary point of contact between internal teams, external clients, and vendors to coordinate support and repairs. The role requires working primarily on a second-shift schedule with flexibility for weekends and event demands, and participation in on-call support rotations. The candidate will be responsible for delivering outstanding customer service, maintaining a positive, solutions-oriented attitude, and ensuring clear communication with both technical and non-technical users. Collaboration with team members to provide seamless, end-to-end technical support is essential, along with documenting all support activities in the help desk system. The role also includes installing, configuring, and maintaining AV systems and software, performing cable terminations, and demonstrating foundational knowledge of TCP/IP networking and basic system communication protocols. Additionally, the candidate will support live events through various technical roles, attend rehearsals, and oversee technical run-throughs. Training and assisting internal technical staff on AV systems and best practices for event operation is also part of the job. Maintaining up-to-date inventories of hardware, software, and parts, as well as providing detailed post-event reports with documented issues and recommendations, are key responsibilities.

Requirements

• 2+ years' experience supporting audio-visual platforms such as Q-Sys, Dante, Shure Wireless, Absen, Novastar, Extron, and Analog Way.
• 2+ years' experience running live multimedia events and/or system installation.
• Experience filling technical roles such as Audio Operator, Video Operator, Show Support.
• Highly confident in AV system troubleshooting and performance.
• Excellent communication and soft skills with a willingness to work in a fast-paced environment.

Responsibilities

• Perform upgrades and maintenance of network and AV infrastructure.
• Anticipate and address potential system issues.
• Serve as a primary point of contact between internal teams, external clients, and vendors to coordinate support and repairs.
• Work a primarily second-shift schedule with flexibility for weekends and event demands.
• Participate in on-call support rotations.
• Deliver outstanding customer service, maintaining a positive, solutions-oriented attitude and clear communication with technical and non-technical users.
• Collaborate with team members to provide seamless, end-to-end technical support.
• Document all support activities in the help desk system.
• Install, configure, and maintain AV systems and software (Q-Sys, Dante, Wireless Workbench, TriplePlay, Mood Media, Presenter).
• Perform cable terminations (XLR, Cat5e/Cat6, BNC).
• Demonstrate foundational knowledge of TCP/IP networking and basic system communication protocols.
• Support live events through technical roles such as show support, audio console operation, and video system operation.
• Attend rehearsals and oversee technical run-throughs.
• Train and assist internal technical staff on AV systems and best practices for event operation.
• Maintain up-to-date inventories of hardware, software, and parts.
• Provide detailed post-event reports with documented issues and recommendations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Free vacation lodging at employee resorts in Daytona Beach, FL, Big Bear Lake, CA, and Pigeon Forge, TN.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation