AV Technician Lead

DMI • Annapolis, MD

4d • Onsite

About The Position

DMI, LLC is seeking a AV Technician to join us.
The AV Lead Technician is responsible for the end-to-end operation, optimisation, and leadership of enterprise audio-visual systems supporting legislative sessions, hearings, and high-visibility events. This role combines hands-on technical expertise with team leadership, ensuring seamless AV performance, rapid issue resolution, and continuous system improvement.

Requirements

• Associate or Bachelor’s degree in Broadcast Engineering, Communications Technology, or related field (or equivalent experience).
• 5–8+ years of progressive AV experience, including enterprise AV environments.
• Proven experience in a lead or supervisory role, managing or mentoring technical teams.
• Strong experience with AV networking, AVoIP systems, and infrastructure.
• Hands-on experience supporting enterprise hybrid environments (Zoom, Microsoft Teams).
• Demonstrated ability to handle high-pressure, live event environments with minimal supervision.
• Mediasite™ (Monitor, encoders/recorders)
• AJA HELO encoders/recorders
• BiAmp Tesira DSP systems
• Brahler and Sennheiser conferencing systems
• Crestron DM Matrix, DM-NVX (AVoIP), controllers, and touch panels
• Crestron XiO Cloud or similar AV management platforms
• Assisted listening systems and distribution
• Strong understanding of AV over IP, signal flow, and system integration
• AVIXA CTS / CTS-D / CTS-I (highly preferred)
• CompTIA A+ and/or Network+
• Any relevant AV or networking certifications
• Successful completion of a Fingerprint background investigation.
• H 1B

Nice To Haves

• AVIXA CTS / CTS-D / CTS-I (highly preferred)

Responsibilities

• Lead and oversee daily AV operations across MGA and DLS facilities, including chambers, committee rooms, and conference environments.
• Supervise and mentor a small team of AV technicians; assign tasks, provide guidance, and ensure high-quality service delivery.
• Act as the primary escalation point for complex AV issues, ensuring rapid troubleshooting and resolution during live sessions and events.
• Ensure high availability, reliability, and performance of audio, video, lighting, streaming, and broadcasting systems.
• Coordinate with vendors, integrators, and internal stakeholders for system upgrades, maintenance, and lifecycle management.
• Drive continuous improvement initiatives, including system optimisation, process standardisation, and documentation enhancements.
• Maintain and enforce best practices, SOPs, and operational standards for AV systems and support processes.
• Oversee and maintain inventory management, asset tracking, and system documentation.
• Provide advanced training and guidance to ITO staff, end users, and stakeholders on AV system usage and best practices.
• Support planning and execution of large-scale or high-profile events, ensuring flawless AV delivery.
• Ensure readiness for legislative deadlines, including after-hours and overtime support as required.

Benefits

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees