AV Technician IV

GD Information Technology•Fairview Park, OH

49d•$34 - $44•Onsite

About The Position

Support mission-critical initiatives and enable the growth of our business as an AV Technician at our GDIT headquarters in Falls Church, Virginia. As an AV Technician you will be trusted to work on supporting, maintaining, and testing our UcaaS conference room and events environment. MEANINGFUL WORK AND PERSONAL IMPACT: Operate audio/video equipment including powering up the equipment, checking equipment for proper operation, setting audio levels, positioning camera functions, connecting to displays and connecting to any Teams or Zoom meetings scheduled by the end user. Provide assistance to users in using the conference room equipment, which may include conference preparation, and monitor equipment and system performance, reporting equipment, and network problems to appropriate parties for maintenance or repair or escalation. Operate computers used for briefings, or as needed for event support. Operate, maintain, and troubleshoot, room scheduling, and digital signage; including health/audio and video checks, performance enhancements, level-setting, Provide assistance to users, including executive staff, which may include conference preparation, monitor equipment and system performance, reporting equipment and network problems to appropriate parties for maintenance or repair. Use expertise and knowledge of video composition principles and techniques such as framing, lighting, perspective, and sound design when setting up A/V scenarios. Work in collaboration with vendors in support of A/V installation, support and updates. Update existing systems, and maintain current equipment. This shall include running cables throughout buildings (often above ceilings and under floors) and lifting and removing replacement AV equipment as needed. Maintain technologies and hardware including, but not limited to, transmitter/receivers, video/display projection, microphones, codecs, DSPs, cameras. Installs video switching devices, media converters, displays, and video control devices that support AV systems. Assess and provide second and third-tier troubleshooting to all AV systems. Troubleshooting includes, but is not limited to: diagnostics, repair, maintenance, updates and installation. Review the ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies. Exhibits good communication skills, an energetic approach, and patience with customers. Ability to work well as part of a team, communicating professionally both orally and in writing. Coordinate with users, IT staff, and management as needed. May coach and provide guidance to less-experienced technicians Perform other duties as assigned.

Requirements

Requires a Bachelor’s degree and 3+ years of related experience; OR in lieu of a degree, 7 year’s related experience is required
Experience providing AV support in a Corporate office environment
Comprehensive knowledge of the principles, methods, and techniques used in AV troubleshooting, support and design
Comprehensive knowledge of related software and hardware i.e., Zoom, Teams, Logi , Poly, Crestron, Biamp, Shure, QSC, Logitech, Barco, Aver, Vaddio, Planar, and Chief.
Requires being daily onsite at our Falls Church, VA office, including 10-25% travel to other DC, MD, VA office locations.

Responsibilities

Operate audio/video equipment including powering up the equipment, checking equipment for proper operation, setting audio levels, positioning camera functions, connecting to displays and connecting to any Teams or Zoom meetings scheduled by the end user.
Provide assistance to users in using the conference room equipment, which may include conference preparation, and monitor equipment and system performance, reporting equipment, and network problems to appropriate parties for maintenance or repair or escalation.
Operate computers used for briefings, or as needed for event support.
Operate, maintain, and troubleshoot, room scheduling, and digital signage; including health/audio and video checks, performance enhancements, level-setting,
Provide assistance to users, including executive staff, which may include conference preparation, monitor equipment and system performance, reporting equipment and network problems to appropriate parties for maintenance or repair.
Use expertise and knowledge of video composition principles and techniques such as framing, lighting, perspective, and sound design when setting up A/V scenarios.
Work in collaboration with vendors in support of A/V installation, support and updates.
Update existing systems, and maintain current equipment. This shall include running cables throughout buildings (often above ceilings and under floors) and lifting and removing replacement AV equipment as needed.
Maintain technologies and hardware including, but not limited to, transmitter/receivers, video/display projection, microphones, codecs, DSPs, cameras.
Installs video switching devices, media converters, displays, and video control devices that support AV systems.
Assess and provide second and third-tier troubleshooting to all AV systems. Troubleshooting includes, but is not limited to: diagnostics, repair, maintenance, updates and installation.
Review the ticket queue to identify issues that need to be addressed.
Works through the ticket queue without intervening management direction (self-motivated).
Resolves tickets within established SLAs.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies.
Exhibits good communication skills, an energetic approach, and patience with customers.
Ability to work well as part of a team, communicating professionally both orally and in writing.
Coordinate with users, IT staff, and management as needed.
May coach and provide guidance to less-experienced technicians
Perform other duties as assigned.

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

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