AV Technician III

Astreya•San Francisco, CA

1d•$23 - $37•Onsite

About The Position

What this Job Entails: The AV Technician III will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician III will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. Scope: Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members. Your Roles and Responsibilities: Responsible for installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems. Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables. Ensure that SLAs and daily deliverables are met including ticket updates Upload Crestron control programs to control processors and work with remote program team on control system certification. Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues. Follow all policies, standards or safety guidelines required by client Responsible for problem solving and troubleshooting of any issue that may arise during an installation. Perform equipment setups, breakdowns and troubleshoot issues during events. Perform all necessary pre-event checks as required. Liaise with cross-functional teams and internal users before and during events. Interface with end users and vendors to address requests and requirements. Identify and solve issues that impact client conference rooms. Adeptly leverages knowledge and expertise Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Requirements

High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Ability to think and work independently
Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
Excellent written and oral communication skills and strong customer service skills
Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
Ability to work day, evening or weekend shifts and travel to support a distant event if required
Must have valid driver’s license and safe driving record

Nice To Haves

Various certifications

Responsibilities

Responsible for installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
Ensure that SLAs and daily deliverables are met including ticket updates
Upload Crestron control programs to control processors and work with remote program team on control system certification.
Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
Follow all policies, standards or safety guidelines required by client
Responsible for problem solving and troubleshooting of any issue that may arise during an installation.
Perform equipment setups, breakdowns and troubleshoot issues during events.
Perform all necessary pre-event checks as required.
Liaise with cross-functional teams and internal users before and during events.
Interface with end users and vendors to address requests and requirements.
Identify and solve issues that impact client conference rooms.
Adeptly leverages knowledge and expertise
Other duties as required.

Benefits

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law