AV Technician II

Chenega Corporation•Atlanta, GA

21h•Onsite

About The Position

Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services’ company, is seeking an AV Technician II to provide AV event support including data projection, audio amplification, video/audio recording, videoconferencing, web streaming, and other emerging presentation technologies as adopted by the CDC. This role will assist Meeting Management Technology (MMT) Services in enhancing organizational effectiveness by connecting CDC/ATSDR sites and other Federal agencies/public health partners through high-quality, reliable audio, web, and video conferencing services, as well as local in-room conference audio-visual support. The company offers a robust employee benefits program, management engagement, quality leadership, teamwork, recognition for performance, and promotion opportunities, aiming to leverage engaged employees' knowledge and innovative solutions for clients.

Requirements

HS Diploma or GED Required.
Minimum of 1-3 years of experience supporting AV/VTC services

Nice To Haves

Associate’s degree in an appropriate technical discipline preferred

Responsibilities

Provide successful in room AV event support which includes data projection, audio amplification, video/audio production, videoconferencing, web streaming, audio/web conferencing and other emerging presentation technologies as adopted by the CDC
Utilize ServiceNow ticketing system to receive, track, create and close audio-visual requests in accordance with the established SLA.
Utilize IFMS to monitor daily audio-visual support schedules and ad hoc requests.
Triage and escalate AV service resolution with other third-party vendors and conference support staff.
Provide training to customers in the use of media presentation and AV systems.
Provide conference room set-up.
Monitor conference room equipment while in use by customers and troubleshoot and correct any problems during an event as required.
Coordinate with CDC IT ServiceDesk staff and other third-party vendors to resolve equipment failures and connection issues.
Maintain standard conference room AV infrastructure levels and notify MMT leadership when issues arise.
Schedule and complete Pre-Conference planning meetings with customers to confirm scope of the event.
Be present when AV Engineers are servicing AV systems and conference rooms.
Maintain digital signage system connectivity at all conference room locations.
Other duties as assigned